Ive had about 25 machines delivered NAVL with Head Upright and Legs on in the past year. Havent had 1 issue. Please Note that all my games are late 70's/Early 80's B/W titles. The one time the Head was folded down the person who sent it to me didn't secure the board behind the Backglass and it took a lot of the paint off the backglass. Since that experience I have always asked that the Head be shipped Upright. Don't let these people make you Paranoid!!