At one point, you could buy an empty cab from Stern.

Maybe contact them, and see if they have any?

For what a set of installed cab decals cost, if Stern offers them, you might be money ahead to replace the lower cabinet.

Two options maybe.....

If there was enough insurance and if they are even available get a replacement cab from Stern. If you manage to find a decal for the cabinet the whole thing really needs to be re-decalled otherwise it may look a bit odd if only one side is done.

Get a quote to repair the damage, get the money back off the insurance company if they will give it directly to you and take and the money and run. I really feel for you but at least the damage is only cosmetic. The money from the insurance company may offset the amount of money you lose on the machine if and when you sell it as is.

Get a quote from a Stern distributor on what it would cost for a brand new IM cabinet. The chances of getting that repaired to look like new are slim. Plus a lot of people who are in the repair business don't want to give quotes and get involved in the claims. My buddy had this happen to his AC/DC and they honored the quote written up from the distributor. It's the least STI can do considering you are paying for white glove service and they screwed it up. A cabinet alone does not factor into the time it's going to take a for you to swap everything into a new cabinet.

Saw the first pic and was like "Oh, okay, some matte black paint that's good to go."

Saw the second pick and was like "AW FRIG..."

=( Between my Jackbot and your Iron Man, we must be cursed here in TX..

Bummer they didn't properly blanket wrap the machine when it was picked up
Sorry man!

First you need to biscuits slap the person who wrapped it up for shipping. Shrinkwrap won't cut it, then you need to biscuits slap the shipping company picking it up with just shrink wrap. Good Lord at least go down to Home Depot and buy a couple of shipping blankets and then wrapped the darn thing. This suck I feel for you.

Yea, it's bullshit because they are supposed to prep the game when they get it. I think they are so used to us doing all the prep work that when they go get a game expect to just load it up and leave. I prep the hell out of my games and so do the majority of people here, however sometimes the seller is not a collector or cannot prep the game. Part of the white glove service from NAVL includes adding corner protectors and moving blankets. It's even written on the Special Instruction section on the Bill of Lading. My last game came with one friggen blanket that basically just covered the head and no corner protectors. When I informed NAVL/STI they didn't care and chalked it up as "new driver, who obviously wasn't trained properly." Considering the amount of business I have done with them over the years it was very disappointing and I expected more from a reputable company.

I see this and it makes me sick. I too had navl ship an IM shortly before you did. The seller was a collector as well so that was a comforting issue solved. We spoke a fair amount about navl shipping and I gave him expectations of what I wanted from navl. Game was wrapped in multiple blankets and shrink wrapped. The seller had cardboard on all corners. Hope all this works out for you op. I can imagine what you are going thru.
It's hit or miss with stl as a lot depends on the crew picking up...and another crew delivering.

That really sucks.

See if the insurance will pay for a replacement decaled IM cabinet that Stern would likely be able to sell you.

Appears STI/NAVL damage has been on the rise recently. I posted a few months back about STI dropping a HUO RFM through a wall in my home. Twice. The game was exceptionally packed by a fellow Pinsider, but just goes to show no matter how well you prepare, you can't foresee the "human" factor.

On another note, I came out on the wrong side of the insurance scenario. Despite multiple quotes for repair, STI found a loophole to avoid paying for the damage to the machine. Despite admitting liability, the severity of damage is apparently subjective. The "claim" was brought before the management claim review panel ( cue excuse to not pay claims theory ) and subsequently found to be uncertain if STI caused the damage ( despite photos showing likewise ).

Anyways, off my soapbox. Moral of the story - wrap the crap out of your game, take lots of photos and cross your fingers filing your claim.

The problem with pre-wrapping the game is NAVL/STI won't cover any damage to the game since they can't verify the condition before they pick it up. Even with pictures the person picking up the game needs to see the game unwrapped so they can notate on a form what damage is there (if any) and they can't do that with the game wrapped up.

I shipped a mint LOTR a few years ago from VA to Canada and I had the guy picking the game up wrap it up while I watched him. Plus I took tons of pictures while he was wrapping the game.

Was it wrapped like that by the seller? I have heard of times where NAVL/STI has unwrapped and re-wrapped a game mid delivery.

Personally I think they owe you more than just a lower cabinet, replacing it with the decalled cab bottom will destroy the game's value since it will no longer be original anymore. The screened cabs are much nicer than the decalled ones.

It's been two weeks that I have been waiting for my claim from STI. My White Water got damaged but they seem in no hurry. Sorry to see this happen to you.

Two weeks? You haven't even scratched the surface. It took three months to get my Jackbot claim settled with R/L.

*EDIT* HEY HEY MY CLAIM WAS WITH R/L, NOT STI! =P

Did they send anyone out to look at your damage? I'm waiting to hear if they are or not so I can start the repairs.

If you have documentation of that, and paid with a credit card, you can dispute the charge for shipping with your credit card company. If you have anything showing they initially admitted responsibility, you've got a strong case.

Ultimately, no. Seller had great documentation of it, we picked it up from the terminal and took about 20 pictures of it smashed and on broken pallets upside down laying on the head with the cardboard all torn up before we even moved it. We had the facility manager there inspecting it along with us, helping us get most of the glass out of it, had his name, his ID, his drivers licence... everything was extremely well documented before we left the terminal with it. I was told not to work on it just in case they DID want to send out an adjuster, but they never did....

To be honest, Mike (GAP) handled about 95% of dealing with R/L. I just sent him the pictures, the info, and everything.. I never talked directly to R/L aside from at the terminal. The game was extremely well wrapped, double strapped to a pallet sitting upright. They busted the original pallet and straps, put it on another broken pallet, and then somehow it ended up upside down on it's head with the playfield glass shattered and it all ended up in the pin too. It's a miracle how little exterior cosmetic damage there was/is given the circumstances. You'd never been able to tell the nightmare this game went through, or that it sat with glass, unfunctional, in my living room for three months.

*EDIT* HEY HEY MY CLAIM WAS WITH R/L, NOT STI! =P

I just got my claim check in, took 13 days since I filed my claim to recieve and they gave me the full amount I was asking. I'm impressed...minus the fact the messed up the machine. I hope this gives you a little piece of mind!

you got shot down by stern?

You only need the lower cabinet though. Personally, I would leave it as is and play the game whilst getting compensation for the loss in value. It may be better to get it filled and repaired by an artist

If that is how it shipped, shame on STI and the seller needs to know to speak up if they aren't wrapping it correctly. No blankets and the piece that would have averted damage; no cardboard corner pieces.

Sorry to see that happen man.

Mabye stern will sell you an Iron Man VE Cabinet?

I feel your pain. I had the same issue and touched up my IM with some paint. The first scratch hurts the most. Try and enjoy your game. It's really a great pin.

Get the cost of a full new base cabinet from a Stern dist or the cost of the cab decals they are applying the vault editions(if they will sell them).

This is why I wrap any game I sell personally with 4 blankets and cardboard. I would never trust them to wrap a game....but then I have issues with trusting anyone. Sorry this happened to you, but Stern should be able to sell cabinet art after the run...I hope.

If the backbox was damaged as well I would ask for an entirely new cabinet. That is if Stern will sell one.

I would be you I would stick a metal rod (black or aluminum)

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