Quoted from elcolonel:Recipient made all arrangements and set it up with STI. There were a couple of irregularities in this particular situation, such as sitting in Atlanta depot for 11 days before even hitting the road to California, and then the delivery personnel unwrapping at recipient's home and taking all packaging materials with them. The recipient's wife received the shipment. This shipment certainly had several circumstances that were unique in my experiences with STI.
Uh oh. Sounds like this will be an uphill fight.
Of course the delivery crew is gonna deliver, get their signing and not say anything. They’ll deliver a box that went off a loading dock without even flinching.
Are you the seller? Who arranged the shipping?