I think that the audience on pinside will never appreciate the fact that a business that offers customer support, brick and mortar stores as well as service should make a profit. Pinsiders have very little idea how much dealers actually make on these games, if they did they would be much more appreciative that there are any dealers still doing shows or maintaining showrooms at their store.
Everyone says that they should get the world because they spent 8k or whatever. When retailers aren't usually even clearing 5%, its pretty sad how people still pile on them. Pinside sucks at appreciating what so many companies do for this hobby. They are not making money off NIB pins, its just the way it is.