Yeah... not sure were asking the same question.. but what if you go into the back box and manually index the reel to 9, does it now reset?
The reason I ask, is its possible its stuck and simply freeing it up would help (not a solution, but would indicate that cleaning was all that was necessary). If its intermittent, one very likely cause (happened to me) is that the switch on the stack to trigger that reel is dirty and making poor contact- it can go from working most of the time (e.g. its not really a problem, it got stuck once or twice and I turned game off and it worked fine for weeks...) to being permanently dead due to that problem.
One thing I will say, don't go adjusting crap randomly because it "looks weird". The number of threads lately where people have been creating 10 problems trying to fix 1 is insane... so go slow and use a schematic and troubleshooting before you go at stuff with a screwdriver, etc.
If your not sure what a schematic is.. start by describing how long it was working perfectly and when you first noticed this, and if you had done ANYTHING to the game before the new problem started up.