We received our game today and set it up at our ocelot brewery location, and encountered several issues. Mostly with the ball launcher/shooter lane. I anticipate many of you might have similar problems.

1.) We were having issues with the shooter mechanism launching balls up onto the plastic to the right of the shooter lane and getting stuck.

After a bit of troubleshooting with the slow mo camera we determined the wire for the shooter lane switch was so high that it was acting as a ramp. I also noticed that it was coming into contact with the shooter mechanism. The switch was too far back and the wire too high.

I noticed under the playfield that there was at least an additional hole where possibly the switch had been mounted previously. So I decided to take the whole shooter mechanism off to inspect. It seems the factory assembly team had trouble getting this mounted well, as there were at least two screw holes filled with wood filler for the shooter coil bracket, and a line of screw holes where the shooter lane switch had been mounted in various positions. Wow.

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No matter how much I tried various shooter lane switch wire shapes it just would not work correctly. Ultimately I shaved enough plastic off the front side of the switch bracket to mount it more forward closer to the launch mech coil.

2.) Balls we're not making it all the way out of the shooter lane. There was so much wobble in 50% of the balls that it couldn't make it up the U-Turn.

There was a lot of lateral “slop” in the launch forks that it was causing these irregular launches. I corrected this by spreading the loops out that hold the launcher fork piece in place. Reducing how much it can move side to side.

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3.) The right servo “ball lock” kept flashing/activating. We discovered that the right ball lock “jam” opto switch was stuck on. This was due to opto “G” being unplugged.

There was very little slack on this line, we ended up cutting zip ties and re-routing to make it fit better but it's still very snug with almost no slack.

4.) The left coin mech switch was not working because a wire was not soldered.

To be fair, it was more like 6 holes drilled in the wrong spot. But yeah.

It isn't all doom and gloom, the game was fun once we got this sorted, I'm just concerned about what else we might find later and thought this might help others who may see similar symptoms.

None of the holes are my doing. My point was that was 12 holes total, and some are correct but about half are not.

Like I said. The game is beautiful, and a lot of fun once we got this sorted. I don't think its something to pull out the pitchforks over, or cancel orders.. but I am a little disappointed that this was a new game.

Just trying to help others who may see similar issues as we did, what we discovered, and how we addressed.

You're right. But having owned 200+ games over the past 8-9 years. This was a first for me. It looked like someone was blindly looking for a stud.

FYI - Game settings do not persist after update, so if you’re operating a game (like me) be sure to take the game off free play, set pricing values again, and any other settings you may have. For example we set coil launch power to 90%.

Feels like pinside became twitter all of a sudden.

Anyone having issues with stuck balls in the secret passage shot on the left?

Seems like a piece of plastic hanging too low?