Quoted from SpookyLuke:

Those rods can be spread out super easy man if there is a small tight spot. You do not have to pull your upper playfield at all even to replace the whole thing. I think you need some rest man.

Quoted from wastedthelight:

He wasn't dismissive. He offered up suggestions to get you playing now and even stated they can get you a new part sent out. His point is that in the meantime he was trying to offer suggestions to correct the problem so you can play. You can also throw another ball in there and continue to play, so you're not 100% SOL. Yes, you've made it very clear how much you've been waiting for this game, and I'm sure you're incredibly disappointed to get it home and find all these issues. However, I don't think it's fair to say he was dismissive given he posted multiple times attempting to offer as much help as possible at 9pm local time.

Quoted from insight75:

I would take a pair of channel locks and squash the ring so its slightly oval. That should give you a little bit of clearance. New ramp is coming anyway so if it messes it up its not a problem. Worth a shot to get it going.

Quoted from Wilmmr:

Wow......I'm rethinking things, for the first time considering just walking away from my deposit, I mean seriously. The items raised by this customer cannot be allowed to happen.

Quoted from 10redzr1:

Crazy how some people are selling their spots for losses. I have faith and will continue to have faith in Spooky and my CE 1069 will come with no issues for me and my family to enjoy! First NIB!!

Quoted from mpdpvdpin:

That’s hardly the case. There are people for whom the fomo wore off and if they feel like they want to let go of the spot they HAVE TO beat the original deposit (typically by $100) as there are a few distribs who have allotments to move. Call me when people are selling for over a $500 loss. It’s not going to happen with this title.

Quoted from BallyKISS1978:

Well found another problem. Mystery machine is cracked. I found it because I was looking to see if removing it would help get the allen key on.
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Quoted from ManBarePig:

It’s not cracked. If you feel notice it’s made of a rubber substance not plastic. Looks like they did a little extra trimming on the back end to not interfere with the orange trail. Mine was trimmed kinda like that too.

Quoted from jakedistel:

This isn’t piling up on anyone. I wasn’t necessarily a fan of all of BK78 posts and took them with a grain of salt. He, unfortunately, may have gotten a game that needed some work which I do hope most of us don’t have to experience. I DO wish he would have dealt with Spooky directly instead of putting it all on here. It DID, however, show exactly how attentive Spooky is; responding to him in the middle of the night and on weekends. That’s my main take away. Spooky does indeed ROCK! I wouldn’t let his posts necessarily provide the perspective of “what you’re in for” or certainly scare folks who really are exited about this game away from it. Instead, look for and remember those posts that said their games had no issues or just required minor adjustments for both home use and arcade use. That allows a better perspective. I have every faith that Spooky will remain responsive and address concerns moving forward. They did it with Halloween. They’ll do it with Scooby. We had NIB issues with Deadpool a few years ago, and that certainly wasn’t at the front of the run on that game. Not a bad thing, but somehow BK78 made it into, what I thought, was a VIP first 50 games list. I did anticipate some false starts/early code/“could of done that better” issues in those early games. Kind of comes with the territory. Just check out the early comments in the majority of any manufacturers games. We are still super psyched for the game and certainly focusing on the positive comments while we tuck away some of the more constructive/thought filled/helpful commentary away for future use if necessary. I have every faith that Scooby has this and that they “have our 6”

Quoted from CoolCatPinball:

I don't necessarily even care about holding anyone accountable for anything. If there are common issues that need to be fixed, I want to be able to read about those issues and how to fix them. The owners threads I am in and have been in have been extremely useful in troubleshooting situations. Documentation here provides help for owners for decades to come. To suggest not posting problems and/or their solutions is absurd. And for the record, he's serious. JohnTTwo seems to have an odd obsession with trying to ensure his games appreciate in value.

Quoted from d0n:

If I were you, I would have called michelle at sti long ago and had them ship this game back to benton. Dispute the charge on your CC if spooky won't refund. You should NOT have to go through all this nonsense with a brand new pinball game.
And if I was spooky, I would have reached out via PM and told this guy we're sending a truck to pick it up and we're sending you another game.
This is terrible PR for spooky.

Quoted from mpdpvdpin:

YOU HAVE AN EARLY GAME OFF THE LINE. That’s your problem.

Quoted from BallyKISS1978:

This will be the last time I say anything. I appreciate your comments. I also have health problems myself. And thanks to the people who down voted your post. I wish I could say everything was perfect and worked right out of the box.
But it didn’t. Issues that were clearly missed and should not have been. How anyone can give me crap for posting my issues is beyond me.
I never hated on the pin or Spooky. Clearly the QC was not there on my game. The ball getting stuck on the green habit rail, the upper playfield right flipper down too low, no LED in the start button, dead LED in the launch button, and coin reject ground wire for LED not soldered on.
There was no way my game went through a final QC check considering the first 50 games were supposedly tested and held back to see if any problems.
I have been a supporter for this game before Halloween even came out and been one of the biggest supporters for this game, more than most of you.
So what’s the point of an owners thread if you can’t post issues but say only how awesome it is? I never said ANYTHING malicious towards spooky. But just stating that my game should have never shipped with the problems I have had.
I would love to hear any of you to prove me wrong. If Stern did this you would be all over them for it and say typical Stern QC. Some of you are real hypocrites.

Quoted from RebelGuitars:

Why don’t you explain this in detail in case someone else has the same problem? Micro switch? Pull the wire??

Quoted from BKPitmaster:

Just had my high score game ended by the mystery machine bug where it feeds out two balls. When is the next code update being launched to fix that and the flipper coil whine?

Quoted from BKPitmaster:

Scooby so far has been flawless but the flipper whine is annoying,.

Quoted from mpdpvdpin:

It’s bring addresses in the next update so it likely that you’ll never hear it.

Quoted from RussMyers:

I have a Scooby CE on order, but for anyone who is worried about it not being perfect out of the box, this is not my first time at the Rodeo.
I have been waiting 16 months (yes I know) for my Godzilla Premium and I just got and unboxed it 2 days ago.
Here's my experience:
Recent NIB GZ Premium:
Found bits of broken black plastic in bottom of cabinet. Looks like pieces of the rear playfield glass channel.
Sure enough, the center of the installed intact rear playfield glass channel bows downward in the middle, preventing me from simply sliding the glass all the way in.
Ordinarily, I'd simply loosen the screws holing the channel in and move it up a bit.
Can't do that because - no screws. Apparently this is now installed using double-sided tape, so I'll have to pry off the center part and move it up.
At the factory, someone must have mis-installed the first one and broken it getting it off. The second one was "mostly good" and they let it go out like that
Found a sticky greasy spray all over the inside of the cabinet on the right hand side in one area.
Realized it's the lube spray Stern uses on the metal sliding rails.
Someone got a little careless with the spray can and never cleaned it up.
Playfield clearcoat seems very thin - I can see the outlines of the inserts right through the clearcoat and feel them with my finger. Also has noticeable orange peel. Seems a drop in quality that should not happen.
People have posted that Stern stopped using the playfield centering brackets; those are back in now.
Needed the Abe Flips shooter lane fix - balls inconsistently rattling out of the shooter lane
Had balls going into the building lock and getting stuck at the gap between the metal subway and the VUK assy; did the "business card" fix. Seems to be working.
Had balls stuck next to the arm of Mechagodzilla (will do a plastic post/rubber fix)
Had balls stuck in the side of the rotating Mechagodzilla ramp (will do the hex post fix)
If people complain bout sloppy soldering on Spooky games, take a look at the soldering on some of the LED lamp boards in my GZ - blobby solder, not enough solder, drips. Sloppy jobs.
One guy recently unboxed his new GZ, building went up and down one time then went dead - bad Node 10 board, which others have had. Main toy Dead just out of the box.
RussMyers

Quoted from Vecna:

Question for SpookyLuke or lpeters82
What is Spooky's policy if a purchaser of a new machine is not capable of making the more intricate repairs required to fix the machine?
Soldering , removal of upper playfields, replacement of coils and stops that have been posted in this thread.

Quoted from RebelGuitars:

You refuse to work on a machine? What do you do when your games need something? I’ve owned hundreds of games and they all need something at some point. Coils and switches can fail, coil stops wear out, rubbers break down, playfields get dirty.

Quoted from chuckwurt:

They pay someone else to do it. If they can find them.

Quoted from RebelGuitars:

Your comment read like you were speaking about yourself.

Quoted from WizardsCastle:

Right, right. I actually just noticed they put up more for sale on their site.
Does anyone know if they're anywhere near selling out on this title? I'm starting to feel like this may be like GnR LE, where there are so many of them, that you'll lose your shirt if you ever decide to sell.

Quoted from LesManley:

Ohh, I'll play. My bet is it's from the left side of the clear ball hop plastic at the entrance to the left ramp.

Quoted from CoolCatPinball:

I'm waiting for a mod that makes the apron locks look less "Penis-ish". I just can't unsee that no matter how hard I try.

Quoted from ls1chris:

its all good, the thing about social media boards, is the lack of facial expression, and interaction and everything can come off as negative, even if it wasnt meant to be. i installed a commercial coffee machine in my house, and i didnt do my homework on the wiring gauge and and had a small fire in the panel when i flicked the breaker and turned the bunn brewer on. lesson learned i, have a friend who is a master electrician give me a mat list and check my work over prior to adding juice. in the case of the coffee maker insurance denied the claim outright just based off i had installed a commercial machine in a residential setting, they didnt go past that point to inspect my stupidity.

Quoted from Thunderbird:

Your club can put Scooby Doo squarely in third place with only 7 more votes. Click on link and vote, but vote however you want.
https://pinside.com/pinball/forum/topic/poll-lots-of-choices-which-is-best/
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Quoted from Danzig:

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Quoted from jeffro01:

Perfection is not attainable which is what you're demanding. It's unrealistic. Before anyone goes off on that, no I am not saying the issues are okay. All I'm trying to get through to some of you is you're overreacting and being unreasonable. That certainly doesn't absolve Spooky in any way, they can and should do better.