Quoted from PanzerKraken:

With only so few machines out there and so many showing issues, there clearly needs to be a slow down in work and an all hands on deck to address the construction of these things.

Quoted from Wilmmr:

Wow......I'm rethinking things, for the first time considering just walking away from my deposit, I mean seriously. The items raised by this customer cannot be allowed to happen.

Quoted from turbo2nr:

I had a really bad experience with a new ACNC, then my Ultraman. Issues continued throughout Halloween/Ultraman/TNA and same shit with Scooby we will realize.

Quoted from BallyKISS1978:

Thanks buddy. Definitely been a fun few days working on it plus my daughters surgery. Glad I have the skills to do it.

Quoted from adborto:

I see your point. However at these prices everything should work out of the box. These are not issues that happen “during shipping”. I have had my fair share of problem pins and it appears to me that at least Stern has been a lot better and ironically I’ve never had an issue with CGC or API.

Quoted from BallyKISS1978:

What size allen key do I need?

Quoted from RussMyers:

I have a Scooby CE on order, but for anyone who is worried about it not being perfect out of the box, this is not my first time at the Rodeo.
I have been waiting 16 months (yes I know) for my Godzilla Premium and I just got and unboxed it 2 days ago.
Here's my experience:
Recent NIB GZ Premium:
Found bits of broken black plastic in bottom of cabinet. Looks like pieces of the rear playfield glass channel.
Sure enough, the center of the installed intact rear playfield glass channel bows downward in the middle, preventing me from simply sliding the glass all the way in.
Ordinarily, I'd simply loosen the screws holing the channel in and move it up a bit.
Can't do that because - no screws. Apparently this is now installed using double-sided tape, so I'll have to pry off the center part and move it up.
At the factory, someone must have mis-installed the first one and broken it getting it off. The second one was "mostly good" and they let it go out like that
Found a sticky greasy spray all over the inside of the cabinet on the right hand side in one area.
Realized it's the lube spray Stern uses on the metal sliding rails.
Someone got a little careless with the spray can and never cleaned it up.
Playfield clearcoat seems very thin - I can see the outlines of the inserts right through the clearcoat and feel them with my finger. Also has noticeable orange peel. Seems a drop in quality that should not happen.
People have posted that Stern stopped using the playfield centering brackets; those are back in now.
Needed the Abe Flips shooter lane fix - balls inconsistently rattling out of the shooter lane
Had balls going into the building lock and getting stuck at the gap between the metal subway and the VUK assy; did the "business card" fix. Seems to be working.
Had balls stuck next to the arm of Mechagodzilla (will do a plastic post/rubber fix)
Had balls stuck in the side of the rotating Mechagodzilla ramp (will do the hex post fix)
If people complain bout sloppy soldering on Spooky games, take a look at the soldering on some of the LED lamp boards in my GZ - blobby solder, not enough solder, drips. Sloppy jobs.
One guy recently unboxed his new GZ, building went up and down one time then went dead - bad Node 10 board, which others have had. Main toy Dead just out of the box.
RussMyers

Quoted from ReadyPO:

This seems like a pretty minor issue to keep bringing up (I count six times AFTER flynnibus posted a quick and easy solution in post #1923). There appears to be a lot of pinsiders in the Phoenix area that can probably help you with this and maybe some of your other issues too. I know there are different levels of confidence and/or ability when it comes to pin maintenance, that is 100% ok. I think most people just made the quick fix which is why no has answered your question.
I was actually surprised how many pinsider's there are in the Phoenix area, must be a great pinball community.

Quoted from BallyKISS1978:

No! Not feeling empowered at all or need to. Sad you feel that. I get empowered by my family. You guys who down vote me for posting can kiss my …. I have been supporting Scooby even before Halloween and since.
Some of you are really pathetic. Most of you wouldn’t survive what my wife and I have gone through. Any of you survive loosing three kids? Major health problems where you can’t work anymore?
Get your house foreclosed on and start over moving across country with a family of six?! Have to rebuild your credit for a few years and be able to buy a house again?
Almost loosing my daughter to diabetic ketoacidosis twice? Daughter needing brain surgery? A wife with major health problems and in pain constantly?
Survive a childhood with a mother who was verbally and physically abusive?
Yeah I don’t need any empowerment from ANYONE!! Like many on here who think they are some Pinside celebrities. Give me a break.
Just posting issues since Spooky is on here. So downvote away. I don’t need any of you on here. Appreciate the ones who do support me.
Some of you need to grow up. It’s just freaking pinball. Have a nice weekend.

Quoted from dnapac:

Ok, been modded twice in the last 20 min in a club thread and have been a pinsider for over 18 years…times have changed. And never been moderated…ever.

Quoted from SLRage:

Welcome to the Club

Quoted from beltking:This thread has me stressed about ordering a scooby with all these issues and board issues I’m hearing about. Is it really that bad to bail out now? May just stick to stern and CGC from now on for nib. Idk anymore but don’t want major issues I can’t fix.

Quoted from EZ-Rhino:

Kind of in the same boat as you. Mine is due in the late June / July timeframe and I'm having reservations after keeping on top of this thread from day 1. Don't get me wrong, I really want this pin / theme but I'm getting tired of the some of the minor to somewhat major surgery that has been needed. Granted, folks have chimed in that got theirs with zero issues but it certainly doesn't look like a guarantee. So, I'm on the fence. I realize if I transfer my deposit I'll take a hit of at least $500 but thems the breaks I guess. Again -- I'm rooting for Spooky and this game to really go the distance but one can't deny the amount of issues that have cropped up (and yes, I know all NIBs do have some issues) which have required Spooky intervention after unboxing.

Quoted from GCS2000:

Check the R&M, Ultraman or Halloween threads

Quoted from ls1chris:

Anyone else have this plastic protector stuff on the topper? Updates are super smooth on this machine
[quoted image]

Quoted from GCS2000:

For me it boils down to the severity of issues for Svenop and that with all of the part replacements and work he has done the game still does not work.
Yes there are others with issues but his seems to be the most severe and in my book his particular machine is a lemon (sorry). That doesn't mean they all are and that everyone should bail from their purchase etc etc.
While I realize there is severe cost involved I think the proper thing for Spooky to do is take the machine back and either completely rebuild it and give it back to him or simply replaced the entire game. There is 100% a gremlin in his game (and those meddling kids don't seem to be helping out right now)

Quoted from pinzone:

Agree 100%. I wish you and I and everyone else in this endeavor ,,and espically Spooky the very best, but my best advice for anyone reading this post is,,, don't be afraid of Missing out on a new pinball game, because of the hype, I have been a collector for 48 years and I am as old as dirt. First New In Box purchase from any company that was a PER-ORDER is this one.. Although I have purchased at least 20 new games and have cycled though at the very least 130 games over these many years.,,,Scooby hit home with me and my wife, as we were both BIG fans of the original Saturday morning series as kids in the late 60's and early 70's before we even met. I gave Spooky the benefit of being a small company with growing pains before,, but that can only go so far with the good will, sad to say. My best wishes to all involved.

Quoted from nicoga3000:

I've been away for a few days, and checking in on this thread is really disheartening.
Spooky needs to slow the fuck down and fix these issues. There is no excuse other than "We really need the money" to not pump the breaks and figure out how they're nearing 25% of the games being out or on the line and still being delivered with sloppy ass soldering, DOA games (that they apparently fully QA/QC tested and approved), and poorly assembled components and games. Just really inexcusable for ANY company, but these guys in particular since it seems like there low-key burying their heads in the sand at the moment.
Still have my late 700 preorder, but I am losing faith after the past few days of issues I've seen here and elsewhere.
E: That said, if we hit 700-725 and the issues are still this rampant, I'm dumping my spot for cheap and using those funds towards something else.

Quoted from Pugster:

This is exactly what needs to happen. Maybe not a nice thing to say, but I see this as a training problem, an oversight problem, and possibly negligence at the employee level. Thing is, it's a small company and I'd be willing to bet the shoddy work isn't distributed among all employees. Time to have some tough discussions and either train better or really drill down on where these issues are originating. Some of these pics with melted wires and connectors - that stuff shouldn't have even made it to QC to be caught. Time to reinforce a culture where mistakes happen and are accepted, and the ones that get covered up are taken care of at the source.

Quoted from BallyKISS1978:

I know that. But would be easier to not have them on. Just leave the two letters off the apron. For advertising on his website I understand having the letters on there to spell Spooky vs Scooby. But for shipping the apron out can’t see why keeping the P and the K off the apron violates any copyright infringement.