I really hope all of this is worked out. I wouldn’t know where to begin with testing things on brick game. I should rephrase that, I do not have time to fix a brand new game with issues and would not feel like I should have to after paying $10,000+. Sure a couple of adjustments are fine, but some of these stories are concerning. Right now if I have an issue, Automated has been awesome in helping me. I’m not sure how a game could be serviced without a local distributor here in MA. Pile on if you’d like to and trust me I have my fair share of bad games, but at these prices - I personally feel like the product should be close to perfect. Great to see all of the support from Spooky. I hope you do take a pause and get things sorted out at the factory. We are all used to waiting, especially for this license and game. You did a great job turning Scooby into a pinball machine.

That noise would drive me crazy. I have high hope for this game, but this is getting tough seeing all of these issues.

That’s good news because that is loud. I tried this on my other games and no noise like that is coming from inside the cabinet when the door is open. Most of these will be in a home with only a few games on or just one. It’s not like an arcade where you have the little annoyances drowned out. Here is to hoping #238 has no issues.

I see your point. However at these prices everything should work out of the box. These are not issues that happen “during shipping”. I have had my fair share of problem pins and it appears to me that at least Stern has been a lot better and ironically I’ve never had an issue with CGC or API.

I’ve been in the hobby since 1997. I know exactly what you are talking about and I knew someone would make this argument. At some point you need to find a way to make a *new* game without so many issues out of the box. To each their own I suppose and that is perfectly fine.

I have. What is your point? We already have addressed pinballs have issues.

This is exactly what I mean. You should not have to do any of that.

These are beyond issues that happen during shipping.

I get it and understand. I’m not trying to throw rocks from my glass house. My businesses get things wrong all of the time. We are constantly trying to be better. I’m done drinking the kool-aid with all of these companies. These are things that just shouldn’t be happening. Not for this amount of money. Someone said that I was in the wrong hobby and when I read that I almost spit out my coffee. Yup pinballs require work, but a NIB game should absolutely not - period. Why should anyone have to spend time correcting issues that should have been caught at the factory? Sure if I buy your players condition taxi - I would expect to work on it, but not NIB. This isn’t Spooky specific either. All of these manufacturers should be building a better product. My last two NIB from Stern had zero issues. That was a pleasant surprise. Hopefully when my Scooby comes up #238 I believe - it is perfect. I shouldn’t have to waste my time calling, emailing, waiting, etc., etc. on correcting a new game. That’s great if customer service is excellent, but why should “we” have to do all of the work on something new that cost over $10,000?

Couldn’t agree more!

I feel bad for him too. There is not harm in sharing his story. If anything it is helpful.

Is anyone unboxing a game tonight or this week? Would love to hear some feedback from you!

Hope Cliffy is making a set for this game.

This is great to hear! How are you enjoying the game so far?

I agree with you Aurich. You wrote a spot on review too.