Just an edit. to be factual. I actually received my topper on March 7th and installed on March 8th. Emailed them on March 8th that it does not work. So it's been almost 3 months.

Again, they are responsive to emails and they did send another board and servo, which I installed. It worked briefly. Dead again.

Spooky’s customer service is next to none. I’m sorry for your troubles, be patient. But if you want a different response, it’s not appropriate to bring it here…a club thread. Talk to Spooky directly. Otherwise, please exit the thread…

That's a silly thing to say.
I've had a dead topper out of the box for nearly 3 months. This absolutely belongs in the owners(club) thread. I will not be silent until this is resolved.

I'd love to see how patient people would be if Stern shipped a non functioning topper that was unresolved after nearly 3 months.

Ask the rush owners who have waited over a year with no resolve to blown boards...

oof, yeah. that's a rough one too. I had a Rush for a while but thankfully I never encountered that issue.

On the bright side I got my topper shipping notice!

On the downside I won’t be able to try it as my game has been down since day 1! In spookys defense, it’s a super weird problem, but they literally have no path for me going forward. So I’m putting it out here. It seems to be a weird hardware/software combo glitch. Maybe precipitated by it losing track of a ball? Possibly in the mm kickout. Whole game just goes dumb. Flippers still work and the screen and sounds still play but it won’t go into a ball search and just stares at me until I reboot it. Even the coin door buttons are unresponsive. I’ve literally not completed a normal game in the month since I’ve owned it.

I love Scooby and sold my perfect playing one for one with a butter cab. Dang. Got burned being greedy.

My topper worked once then died.

I ordered Topper back in January and getting impatient. After reading the reliability issues so many are having, sorta glad it has not shipped. Hopefully by the time it does, Spooky finds a permanent fix.

These toppers are not like return shipping a pinball machine. Spooky can easily send a return label and get you a replacement topper and fix the defective one in house. That is what I would consider great service after 3 months of waiting for a fix. I would ask for an exchange. My experience is they will most likely do it for you

The main thing with the topper is we were simply blown away with the number ordered. We were optimistic thinking maybe 100 would sell, that number was far-far exceeded. Someone over my pay grade might be able to say more, but we also did run into an issue with some of the early toppers. Knock-on-wood, I'm fairly certain that issue has been squashed. We are testing the toppers nearly non-stop with them setup to opening and closing repeatedly.

That topper issue required us to divert some efforts to that, which put us a bit behind our internal goal for a code update, but we'll hopefully have a patch update for the lighting out soon (maybe a few other patches too) and then will try to continue onto the next major content update fairly soon after.

Below are some minor spoilers / hints about some of the things we have planned for the near future with Scooby-Doo. I'm going to also try to squeeze in some new content for the topper too.

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Just curious what you consider to be an early topper... I received mine on May 1st, installed it on May 4th, it worked for one game and hasn't opened since. If the issue has been resolved, what is the resolution for those of us with toppers that are not working?

Man I have to say I’m a little disappointed that we have to wait for Scooby’s code to continue because of a topper . I kind of had a feeling that things were stalled and now we know why…thanks for the update Spooky!

Can't wait till the topper thing is resolved - I think it'll add so much to the game. I know it's literally just a door opening/closing - but damn it's very eerie and very cool. It's kinda disheartening each time a mode starts and it plays the "creaky bookcase opening" sound, but the topper just remains static.

But anyway, it's still an awesome bit of aesthetic for the game, probably one of the best toppers I've seen in person - up there with Black Knight, Labyrinth and Alien (although to be fair I still haven't actually seen Alien and Labyrinth in person).

Such a pair of good looking machines
- so they went into the lounge!

rd
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I installed my new topper and I thought it’s working fine. But reading some of the posts, mine only opens when you start the first mode and then it remains open until game is over and it closes at that time. Is this normal, or is it supposed to open and close with each different mode?

That's how it works...enjoy!

It’s the second topper on top of that!

Oh no... I've started a SD Topper Gate!

Luke Peters has responded and told us where they are at and even shared some teasers. All will be fine and everyone made whole but ensure that you communicate issues through to their support team. Don't expect them to pick that up here.

Now, let's get back to the game.

Yeah, didn't mean to start anything. If anyone has issue with the new topper reach out to service, they are working on shipping out new parts while also still shipping individuals their initial topper orders. On the code side of things, I'm going to try to work in some new topper tests into the menu. If nothing that should help service.

We're a small crew working our butts off. I've only been working in pinball for two year and I can honestly say it's the hardest I've ever worked...by quite a large margin. With that said, it's typically not anything here that keeps me from responding. It's normal everyday life stuff stacking on top of crazy work hours...mostly kids sports. We're now in soccer, swimming, and basketball seasons, but here is a picture of one of my daughters about to ruin this kids day...okay, okay, I just wanted to brag a bit.

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Appreciate the posts, Luke...Thanks! Kid with the football is toast. Please don't ever prioritize work over family...life's too short...kids grow fast!!!

100% faith in Spooky!

Agreed. That kind of blocking by undersized #4 isn’t gonna cut it. He’s toast.

Has anyone changed the launcher mech to the LT/TCM style launcher?

I have the parts from Spooky to do it but haven’t had the time yet.

Post pics and results when you can, please.

Thanks!

RM

lpeters82 What kind of football is this? They are in full pads, yet have flags to be pulled. Can you explain the rules of this game to me? She doesn't look like she is going to pull a flag, she looks she is about to level that little guy with the ball.

My topper had issues with the door not closing when prompted then lost all calibration and was constantly jetting back and forth neither open nor closed. Thank you to spooky, New board arrived yesterday and after a few games has been rock solid. Had no doubts they would fix any issues with their product!

Has anyone been able to add the Shaker and Knocker to the SE Game?
I purchased the parts through pinball life, which included the shaker, and a small PCB.
Also, I purchased the Knocker and the small Knocker/Shaker board in the back box.

Oh, since there is no robot on the left in the SE, I went with The Creeper which fits perfectly.

The only thing that I can't figure out is what to plug into the top of the Shaker/Knocker board in the backbox.
Usually, Stern leaves you a lead to piggy back on, but I see nothing for Spooky.
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Sorry if I missed it anyone else’s new topper hit the ghost as it opens?
If so anyone got a solve for it?
If not I’ll contact spooky support

Yeah a lot of us unfortunately. They are fixing it though, and looks like a new board is required - so you'll need to contact Spooky.

Finally updated my game to the latest code. Loving it except the really loud/high pitch the clock thing makes. Anybody know how to fix this or know what I’m talking about?

Ugh, wrong post. Oh well, I got my new Scooby topper couple days ago, just no time to install it.

OK, because I am a whiny little nerd, are we getting the Coin Mummy? Because I was promised Coin Mummy.

RM

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Ok cause I only sort of caught it what is the call out that Daphne says “_____ illustrated?” and Fred says “that’s not mine”

She says Traps Illustrated

Thanks , I didn’t catch it. And this is the only time I’ve ever heard it

Literally one of the most subtly hilarious callouts. Like that’s Fred’s version of porn. He’s clearly embarrassed about being caught looking at it! Is that custom voice just for this game? If so, hats off to the writer.

My understanding is Spooky recorded all 100% custom callouts for this game; zero voice clips from the original show are used.

Sound effects, yes.

RussMyers

Does anybody have pics of the new style straight launcher mech from Pinball Life installed? Mine is all set up and just about ready but I’m trying to avoid drilling extra holes if I get it wrong on the first try.

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Is there a Part Number or link for that?

I can't find it on PBL's website.

RM

Can’t find it. Probably just call them.
And, I went ahead and installed it, it’s a little off center but works, I’ll adjust it later to get it straight.

We would all appreciate some pics of the install if possible.

RM

Are you talking about the ghoul that lights on the inlane inserts when the clock is at midnight? Because his chains sound is STUPID loud!!!

I’ve adjusted the individual sound settings all over the place and his chains test the treble levels of the speakers on my SE no matter the sound balance or even if I turn the game volume down a bit. Chains sound also happens if you double flip during bonus tally too. I bet dogs in the next town over can hear it.

New launcher mech installed, beat the wizard mode again, and got my new highest score! Maybe next weekend I’ll take the time to install the new topper.

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I’d also like the part number for that shooter. My base has like 50 plays on it and the shooter is absolute garbage. Do better spooky.

Time to turn the extra balls off.

rd

Not a chance LOL.

Bring on the code update!

Agreed, I want my Scooby Snack Extra Balls back!!

We should have a patch update out fairly soon. I think we finally cracked the case of the spotlights going out. We're pretty sure it has to do with when you hit the start button, which is why it was difficult to reproduce in any reliable manor. If the start button happens during a certain window it sets a timer, when that timer runs out the spotlights turn off until the next refresh.

Yes, that's it!! So high pitched and loud. Maybe they can turn that down.

Also, is Master Volume the volume the game starts on every time when powered on? I have mine set on 7.