Quoted from La4s:

I am happy that Spooky is addressing all these concerns, makes me confident in my game purchase. It is easy to add an extra 12 inches of wire to a loom, and adjust the torque on a screwdriver. This forum should not be the first time Spooky sees or hears of these issues. Owners should be going through the proper customer support channels to get help with their issues. The amount of time it takes to make these posts could have been spent sending Spooky's customer support an email with the pictures and description of the issues. Allow Spooky time to address and resolve the issues before "blasting" them with all these issues on a hobbyist forum.
When I have an issue with a product or service, I go to the companies customer support first. Only after my issue has been addressed/resolved do I leave a review with my good or bad experiences. It is hard to understand the tone of words in written form, but the back and forth about the wireform felt heated and never would have happened if customer support was contacted directly on the phone during working business hours. Good on Spooky for contiinuing to check these forums even after they have gone home for the day. SpookyLuke Make sure you take some time away from the forum and enjoy your evenings after working 12-14 hour days. The same problem will be waiting for you in the morning.

Quoted from CoolCatPinball:

I agree with everything you said here except the part about adding 12" of wire to a harness. I will not and should not be expected to cut the main harness and solder in an extra foot of wire on the main harness of a brand new machine. One wire? Ok, i can do that. 15, 20 or more wires? No sir, not going there. That being said, I'm certain Spooky will remedy that situation based on the level of support I've seen here so far.
EDIT: and for the record, here's a pic of my work desk right now as we speak....
[quoted image]

Quoted from CoolCatPinball:

I agree with everything you said here except the part about adding 12" of wire to a harness. I will not and should not be expected to cut the main harness and solder in an extra foot of wire on the main harness of a brand new machine. One wire? Ok, i can do that. 15, 20 or more wires? No sir, not going there. That being said, I'm certain Spooky will remedy that situation based on the level of support I've seen here so far.

Quoted from SpookyLuke:

We are looking into it today. As all of the other games the harness has been long enough I'm suspecting it's just got extra zip ties eating up slack. I think maybe when an employee was cleaning up the wiring and zip tying it to be tubed up they may have just zip tied wrong hopefully.

Quoted from bobukcat:

Sounds like we have a mystery to solve!

Quoted from Pugster:

I think he meant it’s easy for Spooky to address it going forward

Quoted from La4s:

I was refering to Spooky correcting the cable length on future machines. I agree that I would not expect a customer to swap an entire harness. A single cable could easily have an extension made and sent to the customer.

Quoted from SpookyLuke:

We are looking into it today. As all of the other games the harness has been long enough I'm suspecting it's just got extra zip ties eating up slack. I think maybe when an employee was cleaning up the wiring and zip tying it to be tubed up they may have just zip tied wrong hopefully.

Quoted from CoolCatPinball:

Gotcha, I just read it wrong. Yes, it's an easy fix on Spookys end if it's even a common problem in the first place. Sorry for the mix up.

I'll bet that's the issue as well. My job involves making wiring harnesses and lighting kits for motorcycles. Easy to get happy with the zip ties sometimes.

Quoted from lepstein:

Wow, I don’t know that I’ve seen a company as responsive as Spooky has been.
You have higher up staff directly offering help to costumers almost immediately.
Wish I had that in my field (medicine) and more people would actually get the help we want for them.
Just saying that we all know that the first runs are going to have some bumps, thankful that Spooky is acknowledging issues and offering quick resolutions. Looking forward to our 770, time to solve some mysteries!!

Quoted from BallyKISS1978:

Scooby is home but can’t play it unfortunately. The green ramp has a bad weld spot. The wire form is not attached onto the ring. It’s pushing the wire form in and the ball is getting stuck unfortunately. I can’t budge it at all. So need a new ramp.
It’s a beautiful game. Only played for a little bit so can’t give any details or impressions. But with what I played it shoots very smooth. The artwork is one of the best I have ever seen. RGB lighting is amazing.
It’s a beast. Shipping weight was 380lbs. So glad it just went right through my front door and right in the front room. The playfield is really heavy. I
Really appreciate the effort and what spooky did for my family and putting out an amazing looking pin. Just can’t wait to play it. So it’s covered up until my wife and daughter, who is getting brain surgery tomorrow, can see it and play it.
Just wish I had pics and video to post and impressions. Just not looking forward to the swap. Looks like I will have to take the upper playfield off to do it.
[quoted image][quoted image]

Quoted from La4s:

I am happy that Spooky is addressing all these concerns, makes me confident in my game purchase..

Quoted from Master_of_Trolls:

Set up my CCr LE last night and, right out of the box, it isn't working. I placed my order for my SD CE within 5 minutes of Pinstar accepting orders, but I specifically requested a later production number. It is my hope that many of the issues that plague early releases, will be ironed out by then. That being said, I really feel for La4s, as his issues aren't all minor issues. A short wiring harness isn't just an isolated problem, it creates other problems (bent pins or even failure of parts).
Luke's constant presence on this forum has been reassuring (as he works quickly to correct these issues) and inspiring, because he doesn't have to be on the forum; he could insist that everyone just go through the proper channels. This will be my first Spooky purchase and I'm not worried in the least. Luke's example here has reassured me that 1) Many of these early adopter issues will be resolved by the time that Scooby and Shaggy grace my doorstep and 2) if I do find a problem, this is a company that appears eager to quickly resolve the issue. Can the same be said for some of the larger players in the industry?
I have not had to deal with any really 'big' issues before, and I can't help but feel bad for the La4s, and hope that everything is resolved to his complete satisfaction (as quickly as possible). Kudos to Spooky for following through on these issues, so publicly, and handling problems so expiditiously.
Final comment: There is a tradeoff in acquiring an early pin, upon release. We get the thrill of being one of the first people on the planet to play a game that everyone has waited a long time for. However, early production is likely to have the most hiccups (and, as evidenced by La4s's experience, some big hiccups). This is why I have decided that I will always request a later production run (if possible). While it won't guarantee that I won't have another CCr LE (not working, right out of the box), it should help to mitigate (significantly) against early adopter issues. This is not to be critical of the people who want to be at the front of the line on a new release (that was me), but I'm adopting a new policy of patience. I figure, It can't hurt.

Quoted from Master_of_Trolls:

Set up my CCr LE last night and, right out of the box, it isn't working.

Quoted from rockrand:

God bless you! I really hate to see young people sick.

Quoted from BallyKISS1978:

She’s done. Waiting to go to the ICU. She’s really nauseous and head hurts, but otherwise good. Hopefully be released Friday morning.
[quoted image]

Quoted from honkbahh:

Much needed reminder for a lot of us that if a pinball machine is one of our biggest issues, we're extremely lucky.

Quoted from BallyKISS1978:

She’s done. Waiting to go to the ICU. She’s really nauseous and head hurts, but otherwise good. Hopefully be released Friday morning.
[quoted image]

Quoted from cooked71:

SpookyLuke - considered starting a troubleshooting thread? Would probably make your job easier and stop this thread getting clogged up with troubleshooting issues?

Quoted from SpookyLuke:

Ideally people would use our service email or phone number. I guess I don't want to encourage full on pinside tech support. I think mainly people generally just vent frustration with out of the box issues here and once in awhile I can't help but want to lend a hand.

Quoted from Chippewa-Pin:

Just got an email from Morgan that #66 is ready to ship today or tomorrow.
Hopefully it got a good test before it went in the box!

Quoted from Chippewa-Pin:

Just got an email from Morgan that #66 is ready to ship today or tomorrow.
Hopefully it got a good test before it went in the box!

Quoted from Chippewa-Pin:

Just got an email from Morgan that #66 is ready to ship today or tomorrow.
Hopefully it got a good test before it went in the box!

Quoted from ThatGuyBo:

Still no word from Spooky on #61.

Quoted from bobukcat:

Kinda weird they are shipping games higher than your number first, did you order Butter cabinet?

Quoted from MattElder:

The order in which invoices are paid makes a difference, of course, so that could part of it.

Quoted from ThatGuyBo:

they have butter cabs ready to go for early games, so not sure why my order would be delayed.

Quoted from ThatGuyBo:

I paid within minutes of receiving the invoice.
As spooky stated previously they have butter cabs ready to go for early games, so not sure why my order would be delayed.

Quoted from Master_of_Trolls:

Set up my CCr LE last night and, right out of the box, it isn't working. I placed my order for my SD CE within 5 minutes of Pinstar accepting orders, but I specifically requested a later production number. It is my hope that many of the issues that plague early releases, will be ironed out by then. That being said, I really feel for MattElder, as his issues aren't all minor issues. A short wiring harness isn't just an isolated problem, it creates other problems (bent pins or even failure of parts).
Luke's constant presence on this forum has been reassuring (as he works quickly to correct these issues) and inspiring, because he doesn't have to be on the forum; he could insist that everyone just go through the proper channels. This will be my first Spooky purchase and I'm not worried in the least. Luke's example here has reassured me that 1) Many of these early adopter issues will be resolved by the time that Scooby and Shaggy grace my doorstep and 2) if I do find a problem, this is a company that appears eager to quickly resolve the issue. Can the same be said for some of the larger players in the industry?
I have not had to deal with any really 'big' issues before, and I can't help but feel bad for BallyKISS1978 and MattElder, and hope that everything is resolved to their complete satisfaction (as quickly as possible). Kudos to Spooky for following through on these issues, so publicly, and handling problems so expiditiously.
Final comment: There is a tradeoff in acquiring an early pin, upon release. We get the thrill of being one of the first people on the planet to play a game that everyone has waited a long time for. However, early production is likely to have the most hiccups (and, as evidenced by BallyKISS1978's and MattElder's experience, some big hiccups). This is why I have decided that I will always request a later production run (if possible). While it won't guarantee that I won't have another CCr LE (not working, right out of the box), it should help to mitigate (significantly) against early adopter issues. This is not to be critical of the people who want to be at the front of the line on a new release (that was me), but I'm adopting a new policy of patience. I figure, It can't hurt.

Quoted from insight75:

How many games a week are we up to now Spooky? Asking for a friend.

Quoted from SpookyLuke:

We are looking into it today. As all of the other games the harness has been long enough I'm suspecting it's just got extra zip ties eating up slack. I think maybe when an employee was cleaning up the wiring and zip tying it to be tubed up they may have just zip tied wrong hopefully.

Quoted from knockerlover:

a line of screw holes where the shooter land switch had been mounted in various positions. Wow.
[quoted image]
No matter how much I tried various shooter lane switch wire shapes it just would not work correctly. Ultimately I shaved enough plastic off the front side of the switch bracket to mount it more forward closer to the launch mech coil.
2.) Balls we're not making it all the way out of the shooter lane. There was so much wobble in 50% of the balls that it couldn't make it up the U-Turn.
There was a lot of lateral “slop” in the launch forktl that it was causing these irregular launches. I corrected this by spreading the loops out that hold the launcher fork piece in place. Reducing how much it can move side to side.
[quoted image]
3.) The right servo “ball lock” kept flashing/activating. We discovered that the right ball lock “jam” opto switch was stuck on. This was due to opto “G” being unplugged.
There was very little slack on this line, we ended up cutting zip ties and re-routing to make it fit better but it's still very snug with almost no slack.
4.) The left coin mech switch was not working because a wire was not soldered.

Quoted from knockerlover:

We received our game today and set it up at out to oceot brewery location, and encountered several issues. Mostly with a ball launcher/shooter lane. I anticipate many of you might have issues.
1.) We were having issues with the shooter mechanism launching balls up onto the plastic to the right of the shooter lane and getting stuck.
After a bit of troubleshooting with the slow mo camera we determined the wire for the shooter lane switch was so high that it was acting as a ramp. I also noticed that it was coming into contact with the shooter mechanism. The switch was too far back and the wire too high.
I noticed under the playfield that there was at least an additional hole where possibly the switch had been mounted previously. So I decided to take the whole shooter mechanism off to inspect. It seems the factory assembly team had trouble getting this mounted well, as there were at least two screw holes filled with wood filler for the shooter coil bracket, and a line of screw holes where the shooter land switch had been mounted in various positions. Wow.
[quoted image]
No matter how much I tried various shooter lane switch wire shapes it just would not work correctly. Ultimately I shaved enough plastic off the front side of the switch bracket to mount it more forward closer to the launch mech coil.
2.) Balls we're not making it all the way out of the shooter lane. There was so much wobble in 50% of the balls that it couldn't make it up the U-Turn.
There was a lot of lateral “slop” in the launch forktl that it was causing these irregular launches. I corrected this by spreading the loops out that hold the launcher fork piece in place. Reducing how much it can move side to side.
[quoted image]
3.) The right servo “ball lock” kept flashing/activating. We discovered that the right ball lock “jam” opto switch was stuck on. This was due to opto “G” being unplugged.
There was very little slack on this line, we ended up cutting zip ties and re-routing to make it fit better but it's still very snug with almost no slack.
4.) The left coin mech switch was not working because a wire was not soldered.

Quoted from knockerlover:

We received our game today and set it up at out to oceot brewery location, and encountered several issues. Mostly with a ball launcher/shooter lane. I anticipate many of you might have issues.
1.) We were having issues with the shooter mechanism launching balls up onto the plastic to the right of the shooter lane and getting stuck.
After a bit of troubleshooting with the slow mo camera we determined the wire for the shooter lane switch was so high that it was acting as a ramp. I also noticed that it was coming into contact with the shooter mechanism. The switch was too far back and the wire too high.
I noticed under the playfield that there was at least an additional hole where possibly the switch had been mounted previously. So I decided to take the whole shooter mechanism off to inspect. It seems the factory assembly team had trouble getting this mounted well, as there were at least two screw holes filled with wood filler for the shooter coil bracket, and a line of screw holes where the shooter land switch had been mounted in various positions. Wow.
[quoted image]
No matter how much I tried various shooter lane switch wire shapes it just would not work correctly. Ultimately I shaved enough plastic off the front side of the switch bracket to mount it more forward closer to the launch mech coil.
2.) Balls we're not making it all the way out of the shooter lane. There was so much wobble in 50% of the balls that it couldn't make it up the U-Turn.
There was a lot of lateral “slop” in the launch forktl that it was causing these irregular launches. I corrected this by spreading the loops out that hold the launcher fork piece in place. Reducing how much it can move side to side.
[quoted image]
3.) The right servo “ball lock” kept flashing/activating. We discovered that the right ball lock “jam” opto switch was stuck on. This was due to opto “G” being unplugged.
There was very little slack on this line, we ended up cutting zip ties and re-routing to make it fit better but it's still very snug with almost no slack.
4.) The left coin mech switch was not working because a wire was not soldered.

Quoted from Ron9734:

From the looks of it there’s next to none QC testing going on. Pretty disappointing. 12 holes drilled in wrong spot!