Quoted from pinball_customs:

Hey all, I'm still alive. I agree 100%, my lack of customer service has been unacceptable. No excuses for it. I've simply bitten off more than I can chew. That said, I should be all caught up by the end of the week a d will be taking a step back for a while. Working 2 jobs and watching the kids, it's difficult to keep up with shipping and customer service effectively. I've decided after this that I'll sell my products exclusively through 3rd party vendors such as Mezelmods, Cointaker and Pinball Decals. That way I can still produce the parts and they can handle all shipping and customer service inquiries.
Again, apologies to all I've disappointed... I certainly feel like I've let you all down.
KHL, you'll get your refund.