I paid pinball_customs for my BSD coffin mod that he was advertising as a special for 150.00 back in early July, in mid August I contacted him asking when I'd receive the item. I got a reply over a month ago that it shipped, since then he won't reply top inside emails or direct emails to his website http://www.pinballcustoms.com does anyone know this guy?

I'm pretty bummed out at this point and have asked him for a refund, customer contact with an email is pretty easy IMO so dropping off the map is no way to deal with a dissatisfied customer. I also got no answer when I specifically asked for tracking info for my package. What's even lamer is I can't pursue a claim because I messed up and sent the money as a "gift" on PayPal, just have to hope he's honest but I'm wondering if anyone has dealt with him and can advise me here.

Thanks!

Karl

Sorry not sorry, when you say it shipped 5 weeks ago then follow it up a week later with a "whoops, yours is in this next batch I swear!" and then I wait only to email again over waiting another month with no goods received then I'd say you definitely aren't operating like a professional business. Since I am a first (and last!) time buyer, how the hell am I supposed to know if you are indeed a stand up guy? Especially after emailing you several times after the fact with no follow up.

WEIRD! I have an email img I have attached from over a month ago, I'd go ahead and demand a refund and buy from a reputable dealer at this point.

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What's funny is that if you were being honest I would have received my item over three weeks ago, I guess sending me my 150.00 is pretty much an admission of lying to me - am I right?

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Not yet, as of this morning I still have not received my 150.00 from pinball_customs

Ok then, please go ahead and send me my money TODAY. As of this moment I have not received a refund and if getting it turns into the same run around getting my mod has been this will be no fun for either of us. So actually, come to think of it you bullshitted me 2x. The first time was telling me it went out the week before you told me it was definitely in the next batch, THIS IS A HORRIBLE WAY TO DO BUSINESS! Then to not answer my update requests for parcel tracking, maybe you should go ahead and just take down your businesses website if you are now trying to frame it like this is "just for fun" because you certainly took my 150.00 without blinking and it's now been 1/4 of a year since I have paid you.

He required payment upfront, a more salient business model might include a shipping ETA. Having no info on how long it would take to receive my item I sent the money without much thought, every other vendor I've dealt with here on Pinside has been incredibly swift to ship. The nail in the coffin (haha) was been lied to twice that mine was in the mail, that's immediate grounds for never getting my support again.

This sucks but I am very sad to report that after appearing refunding my 150.00 for the BSD mod I never got via PayPal (deposit initially said it would take one week to clear so I neglected to look at it 7 days later) yesterday I went to my PayPal to discover that pinball_customs had conveniently CANCELLED my refund, see attached pic. Of course now he claims he didn't do this and when I put him on blast on a few FB pinball groups he threatened to tattle to the authorities. Dear Brock, please just do the right thing and give me my money back.

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Sure, it just sucks that the guy said he'd go ahead and refund me, sent a payment that was going to take 7 days to clear and then unbeknownst to me (until yesterday) cancelled his PayPal reimbursement.

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Brock, I think all anyone would ask is to please let them know ahead of time that you are going to cancel a payment, that's what an honest business person would do. You gave me zero heads up about this, in fact you weren't even so kind as to give me the reason you are giving here for rescinding payment IT JUST WAS GONE FROM MY ACCOUNT! Lastly, as for "smearing you" stop doing business like a crook and you'll do much better, sir. Please feel free to retain a lawyer and file a slander suit against me. Also, you never sent me an invoice for my purchase! HOW LONG HAVE YOU BEEN DOING THIS AGAIN?

Oh but there is more! He just messaged me on FB. Yeah, I'll bet that he cancels that refund as well. This guy is apparently goddamn career criminal and compulsive liar not to mention a whining cry baby.

"You have harassed me using my personal Facebook account. I have screenshots and will forward to your local authorities and to my attorney.

In the meantime I will send another e-check, so be prepared to wait another 2 weeks.

In future to avoid any further problems with online vendors I suggest you send money for goods and services in the proper manner, and NOT by "friends or family" as I am certainly neither of those.

Good day, sir." - Brock Hemming

Because he was listing it at a SPECIAL SUMMER PRICE! Of 150.00 and was supposedly doing a limited run of 10. What a crock that apparently was.

Geez guy, good to know it's still basically all my fault. Just pay me what you owe me and kindly go away, thank you.

Nope read it. The fact you gave me zero heads up and I had to REPORT THE FACT THAT IT CANCELLED to you because he didn't tell me says it all, good day and pay me my money now.

It's weird what you get when you serve it honestly instead of stacking people's cash and then failing to follow through on your end of the professional agreement, worlds apart really!

You may want to reacquaint yourself with the current state of Brock cancelling his refund on me without letting me know "the bank done did it to him" it's a scam until I get my money back, four months and counting now.

Haven't checked this thread for awhile, last I heard Brock was going to retire from this horrible business where he still get's paid even if people don't receive their products. I've had two people reach out to me within the last 48 hrs, one is a very well known mod manufacturer who Brock is currently hosing for 25 pieces that clients are patiently waiting for. The other is a private individual who is getting ripped off by this charlatan. I wonder, is there any hobby other than pinball that people can get away with this much BS? Sorry Brock but YOUR health, life, finances are your own business and not the burden of the people who send you their hard earned money and get continual excuses as to why they aren't receiving said products.

Pretty simple: stop taking orders and refund the money. robin Why do you allow thieves to continue to operate on Pinside?

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robin TigerLaw Is there anybody listening? SCAM ALERT

The only disorder we know Brock has for sure is IWILLSTEALYOURFUCKINGMONEYANDHAVELOTSOFEXCUSESFORNOTSENDINGYOUYOURPURCHASEITIS and maybe a small case of pathological lying and or another personality disorder.

Moving on to ripping off new marks, nice work. I really hope we get to meet face to face at a show sometime.

Because he's still getting paid, it's what thieves do!

A "fellow pinhead" with a business website who takes peoples money, lies to them about when their goods are being shipped and lies some more when confronted about his shady business practices but is still putting cash in the bank while we scream, that's not a fellow pinhead: that is a fucking asshole.

Thanks for the update! I take no pleasure in all of this, I got really revved up when folks reached out to me the other day to inform he is still ripping folks off though.