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The key is to not take money until ready to ship. PinballCustoms has been making great mods for quite a while now. The animosity and stress comes from people having to prepay and then wait unknown amounts of time. If the business model is changed to only take money when ready to ship then people will have nothing to complain about in my opinion.
Quoted from pinball_customs:All orders have shipped, you should have received the FedEx notification in your email. Check your junk mail maybe? If you don't have one let me know and I'll follow up.
All users are welcome to call or text me at 519-943-6349, it's generally the best way to reach me. I'm not on Pinside all that often. Generally I respond to PM's directly from Gmail but I've noticed that system has bounce backs now and again.
Also as of last week I'm on long-term disability for mental health reasons (manic depression) so I can focus on "getting my act together" so to speak. It'll allow me to get on top of all past orders and pay better attention to PM's and emails.
Just trying to be as transparent as possible.
Sorry to hear you have not been well. I have known a lot of people that suffer with the same disorder. Please listen to your doctors and follow their advice on meds and treatment but communicate how each one makes you feel and work with them to find the right balance. The worst thing is to go against the prescriptions and stop taking the meds without an alternatively prescribed plan. best wishes
Quoted from KHL:Haven't checked this thread for awhile, last I heard Brock was going to retire from this horrible business where he still get's paid even if people don't receive their products. I've had two people reach out to me within the last 48 hrs, one is a very well known mod manufacturer who Brock is currently hosing for 25 pieces that clients are patiently waiting for. The other is a private individual who is getting ripped off by this charlatan. I wonder, is there any hobby other than pinball that people can get away with this much BS? Sorry Brock but YOUR health, life, finances are your own business and not the burden of the people who send you their hard earned money and get continual excuses as to why they aren't receiving said products.
Pretty simple: stop taking orders and refund the money. robin Why do you allow thieves to continue to operate on Pinside?
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I don't understand why he is/was still taking pre-paid orders. I thought he specifically said he would change that and third party vendors would be taking the orders for his mods. :
Quoted from pinball_customs:I've decided after this that I'll sell my products exclusively through 3rd party vendors such as Mezelmods, Cointaker and Pinball Decals. That way I can still produce the parts and they can handle all shipping and customer service inquiries.
Again, apologies to all I've disappointed... I certainly feel like I've let you all down.
KHL, you'll get your refund.
Quoted from Durzel:So looks like I dodged a bullet here. I need a new Tron decal for my Recogniser bank after the one I already had (which may have even been supplied by this guy) peeled off after I cleaned the PF. Anyone know where I can buy one from where I will actually get it before the apocalypse?
Email pinballdecals to make sure they have it in stock before ordering:
http://www.pinballdecals.com/PartsByGamePages/Tron_Page.html
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Chantilly, VA