Quoted from Manimal:...get to talk to someone that actually knows how to troubleshoot their products, and isn't just reading a menu off of a screen?
Funny because I had Samsung fridge crap out on me and the younger repair folks came over and basically do the phone tree to fix a major appliance
I've only had 1 issue with a Stern game, talk to Chaz the next day & they shipped out the part toot sweet.