Say what you want about Stern, but one thing they have going for them is their tech support. I know we have all been critical of the company for one reason or another (Some deserved, some not), but besides the pinball industry, where do you call tech support and right away get to talk to someone that actually knows how to troubleshoot their products, and isn't just reading a menu off of a screen? Luckily I don't have to talk to them often, but yesterday I was running into an issue on an older S.A.M. game that just had me perplexed. After trading a couple of emails with symptoms/suggestions, Pat called me direct and was able to walk me through a troubleshooting process that I was overlooking because of stubbornness. I had it in my head a new part was functioning correctly because it was new. In reality, that new part wasn't working in this machine for some reason I am still trying to figure out. I overlooked the obvious testing because of that assumption, and it would have taken me a long time to come to that realization. As I said, this was a game that was many years out of warranty, and I am probably the third or fourth owner. I have had this type of experience with Stern and JJP before, and it is always good to know they are willing to help with a challenge. Not trying to be a shill, but if we are going to complain about what is bad, we need to also recognize what is right.
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