"He tells 8 News Now he is looking into legal action regarding Thursday’s incident".
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Quoted from Doctor6:... this is going to sound insensitive, but what are they supposed to do when someone says "he has autism" as a reason for ill behaviour. Is that a free ride to do anything? Where is it okay to say, "tough shit" to such an excuse? He's kicking the machines? Is that okay? He's harming others? Does that get a pass? Like, there has to be a line to take the kid elsewhere that's deemed "acceptable."
I have a niece that's special needs and growing up, she was extremely violent towards other children.
My brother would get angry when other parents would complain to him when she would hit their child. He couldn't understand why they wouldn't give her a pass because of her circumstances.
She pushed my daughter off of a trampoline once causing an injury and that led to a falling out between he and I that lasted almost a year.
Not sure why I'm sharing this story except to say that while I realize what a tough road parents of special needs children have, when it affects others the parents should step in and alleviate the situation.
Anyone that frequents PHOF knows that Tim has a zero tolerance policy for unruly behavior from anyone. Signs are also posted everywhere regarding children running through the place, use of profanity, abusing the machines, etc.
Tim is an equal opportunity enforcer of the rules in his establishment. To somehow suggest that he discriminated against the family and that they should be exempt from the rules because of their child's autism is disingenuous.
Quoted from McDoom:I've been there only once before the pandemic started but I would love to check out the new location.
You'll love it.
I live an hour and a half away and try to go every other month. My favorite location of the three.
Quoted from poppapin:Hey Op, your title says "Another incident ", were there others?
I'm guessing he's referring to a couple of Pinsiders who have said they've had issues with staff there.
Speaking as someone who goes often, the staff takes alot of abuse from some patrons, especially when they were enforcing the mask mandate. I've never had a negative experience with the volunteers....in fact, they have all been very kind to me.
I'm in no way discounting others experiences...I'm just stating what I've experienced in the dozens of times I've been to all three locations throughout the years.
Quoted from pookycade:Customer service may well be one of the hardest jobs there is. Your customers each bring their own expectations and standards and it is impossible to keep everyone happy. I am definitely more Tim-esque preferring to be the guy in the background fixing stuff. Appreciate so much my staff who find a way to navigate these customer facing challenges every day. That they come to work and still love their jobs after pandemic and all is something I continue to remain extremely thankful for.
Yeah...I followed the stories that you and other operators like Lloyd shared during the entire pandemic.
So happy you are both still open and hopefully, thriving.
Quoted from pookycade:Tim thank you for that list. I forwarded to my team. And we thought our SOPs were elaborate. You have inspired us to go further, be better.
Don't forget to add "No smoking grass". 3DB66A58-27C3-4B8E-B629-4CCDA400A8BC (resized).jpeg
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