Quoted from gjm:I agree, tell that to post #196
I may cry in my beer but I never whine
I wasn’t calling any one person out sorry if it came off that way. Just trying to get people to realize the expectation that stern will make every owner right on any defect isn’t going to happen that’s not how they operate.
Here is my original full statement for context, your question in the middle of the two responses was about consistency.
“This absolutely nails it. People can stop complaining about Stern, it's useless. Protect your investment if you want to, or don't. If it breaks, get in line with them and wait for parts. The Stern machine handles these matters consistently and it's not changing. Reference Rush scoop protectors or AIQ subway issues as reinforcement of this pattern in recent games.
they consistently don't respond or give away parts to people that don't open tickets. They consistently produce service bulletins for issues once they have a viable solution. They consistently keep producing machines with little to no QC and don't apologize. I don't see any inconsistency in their approach.......expecting a different outcome is futile here and whining on pinside doesn't do anything. Vote with your dollars and learn what to expect from each manufacturer if you buy NIB. DYOR!”