Could be that they can tell a Pinsider from other folk when an email comes in....

If you submit a ticket yourself, Stern can then inform you if your distributor has filed a warranty claim for you. Doesn't hurt to contact the support team at Stern, they are very good, it's the parts department that needs to be restructured !

Received a new motor finally,,but unbelievable they didn’t send the wire from the Node board to the motor molex connection, mine is severely loose on all 4-wires. Stern asked if I needed a node board, i only have spent $600 for Node Boards, what’s a few more hundred!!! For the life of me why not send the other wire?????? He we go again begging for parts!!!!!

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Does anyone know if that wire between Node-10 and the ramp motor molex connection has a part number? I don’t see it.

Someone please tell me this is a cruel joke!!! $699.00 for Node-10 ? I paid $180 right after XMas. This Hobby is nothing but Whore’s!!! Next time your sewer backs up don’t complain about the bill!! Game on in 2023!!!!

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That’s pretty jacked up..it’s $299 at pinball life and I think it’s BS that they have gone up that much.

https://www.pinballlife.com/stern-spike-2-node-board-520-5781-02.html

The faulty connector is the one they sent. The harness from the node board hasn't shown to be a problem and are different sized wires. When you say yours is 'loose' do you just mean the pins moving in the molex shell? That is normal. What you don't want is the wire not snug in the crimped pin itself - which you can only really tell by removing the pin from the shell.

Over the weekend, I worked on a Rush LE to apply the connector remedies before the node board blew. The appointment had been scheduled for over a month. Unfortunately the node 10 board blew less than 24 hours before I arrived. A real bummer I didn't get there in time to prevent it.

1100 plays.

I extracted the ramp motor pins from the in-line connector and there was no question what caused the board to blow. The insulation was crimped under the center part of the pin where the bare wire should be.

The first two photos are of the bad crimps. The second two photos are what they should look like after I crimped on new pins.

Bad Crimp!

Bad Crimp!

Good Crimp

Good Crimp

Thx for stirring the pot

Embarrassing

What else are we lowly pro owners gonna brag on?

man... that is really bad and unacceptable. Clearly no one looking over the worker

I guess it was easier to shut down production.

Stern has a blind person pulling parts , or the said person is stealing parts before putting said parts in a box to be mailed to said Customer/Me !!!! Now I have more emails back/forth trying to explain the Node-10 Board wasn’t in the box when I opened it last week.Stern sends this sheet saying Iam wrong. Nice more BS to deal with. Moving forward Everyone make a Video of you opening any parts box from Stern Pinball. I trust Nobody in this Hobby anymore, I bet with the rising cost of this Node Board $700.00 , theft is happening at Stern Pinball!!! Sure he forgot to put it in the box. I also see $22,000 Bond -60th being delivered missing shaker motors!! Nothing worst than Theft . Burns my Ass!!!!

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That sucks man! Nothing worse than being called a liar!

Sorry to see this Mike. What a complete goat-rope.

There’s some bad shit going on with the mail. Two people in my neighborhood had an Apple Watch and iPhone delivered by fedex. Outside box was sealed, but the apple boxes inside were empty.

Sorry that happened. Perhaps when it was shipped you could find the weight of the package at time of shipping . Perhaps the difference of weight with no node board would help your case. I would imagine the kit and board has to be several ounces.

Sorry to hear that.

For Stern, price of one node board is so small that they should have sent you another one immediately after you let them know it was not received.

Lets hope they will make things right.

If carrier theft, generally the entire package goes missing, not the scenario you describe. Empty boxes inside are likely theft during fulfillment at the point of origin.

I recieved my rush replacement kit. And it just failed.
Installed 2/22/23 failed 3/7/23

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Wow that sucks! That is not good news.

.....and you had the latest code updated before slapping in the node board?

Yup, same here. Just got the replacement board and motor. Everything updated etc before install on the 27th. Maybe 50 games so far and it blew tonight. I was really hoping it was figured out finally. Uggh

spectrum-1980s and Jesterpester , did either of you do any of the mentioned possible fixes, before putting in the new board? Or just swap in the new board?

Would be nice to list what was/wasn’t done, before board swapping, so we can keep the information flowing.

Either way, sucks to have that happen for you two.

Can you add in poll? Or modify poll?

I love how Stern sends out the the $200 board and the $40 motor but not the $1 harness piece that’s been crushed by zip ties to make sure that all possible issues are resolved. LOL

There is no need to supply a harness, there is a motor available that has leads long enough to plug directly into the node board. A few people have decided to install it and have had no issues.

I know that. I have one of those motors. I’m talking about what Stern supplies in their replacement kit.

Crossed wires I feel, I'm trying to say I can't understand why Stern don't abandon the extension harness and use the direct plug in motor option.

It’s getting to the point where I believe that Stern is not proactively trying to solve the problem, they are just replacing parts. People were just getting boards until you showed them documentation (photos) of crushed wires, then we started getting motors as well.

Stern is sending me one of these in my replacement kit. Apparently they had a meeting about it yesterday and decided this was a good idea. I will report back once it arrives.

keep buying their games!

I will! This will get fixed, eventually, and I understand the people with a broken game being pissed off. I would be too. But I wont stop buying because of one issue, FF is on the way, looking forward to it.

I have 15-Spike-2 games and a few older, RUSH is my first game with this nightmare situation, This will not keep me from buying more Sterns, I will say Pablo has been doing anything he can, he just emailed saying new parts are being fedex today with a different motor that directly plugs into the node board and also another node-board. I sure hope this will fix everything!!! Never in a Million years Stern wants issues with any game. These are HAND built and assembled,,it only takes 1- pissed off worker or someone not paying attention and all of a sudden 100 games are messed up. I absolutely love Stern Pinball!! 60-th has landed, Monday delivery, No-Node-10 hopefully another phenomenal pinball machine!!!!!!

Did not do any fixes, just trusted Stern did a better job at the crimps. Looks like they did not.

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I would like to confirm what items people received in the Rush fix kit. Two items correct? Node board and new motor? Nothing else, correct?

Nope, nothing else.

Just checking in...

I have LE #994 with 669 plays.

No issues as of yet. I have checked the motor wiring and connector. All four crimps on both sides of the motor connector are incorrect. Will snap pictures when I have time to take apart to fix crimps.

I ordered the tool to remove the male connector pins, and checked them all. It’s hard to tell from this crummy iPhone pic, but the pins were crimped on correctly (though the wire looks kind of thin and fragile). I couldn’t remove the pins on the female side, but I assume they’re good too.

I’ve never had a node 10 board blow in this game. I DID have my node 10 board blow in my friend’s LE; Stern replaced both of them for us. Under no circumstance should you loan your node board to another pin. That’s the lesson I got out of my experience.

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I believe there is one report, within the last 2-3 pages, but we asked to see pictures, which have not been provided of the fixes.

How it was done, and the experience behind it, might have been a factor, not sure without pics.

You’ve read my mind! I’ve been wanting to post these exact words for about a month now! You beat me to it!

I was considering it too. My only thought is that if somehow the node 10 board blows after I do it, Stern may not want to replace it. But I think it’s worth doing anyway. Like you said, it removes a weak point. Actually THE weak point.

If I owned one of these games, you can bet that I would hack out that connector immediately.
--
Chris Hibler - CARGPB #31
http://www.ChrisHiblerPinball.com/Contact
https://www.youtube.com/c/ChrisHiblerPinball
http://www.PinWiki.com - The Place to go for Pinball Repair Info

Guys, Stern is sending me a repair kit that removes the connector. They hear us. I mentioned it earlier in the thread. The original repair kit they sent me blew in 2 games. The new kit will have a motor that has the wires go directly to node 10.