Sterns official response:
"Good morning ________,
Our engineering team is currently working on a fix for this issue. I have added your information to the waiting list. Once our engineering team has a solution, we will reach out to the customers on the list. For the time being, it is recommended, per engineering, to not remove the scoop from the game so that the games warranty will not be affected.
Thanks,
End of official response."
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So what are we going to do in the meantime? 100% unplayable.
And to the people that are asking, I think it is the entry that is damaging it, not the ejecting. Im glad stern acknowledges the problem but I sure wish another faulty pair be sent out so I have something to work with. If I remove and start banding and messing with mine and ruin them, the whole game is then useless.
Mando has a "foundry" scoop and it is not deforming at all, so I assume the vendor selected paper thin "springy" stainless steel like what ramps are made out of, so that their machine / press could handle it.
What is disappointing is that they did not catch this during production testing. And this is industry wide in many areas of manufacturing. Why is the end user the one conducting "field testing"?