(Topic ID: 259299)

Rottendog Support -- Anyone Home?

By JimWilks

4 years ago


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    #1 4 years ago

    Over the last years, I've been a big user of Rottendog boards. I've likely spent well over $5000 on their products.

    I recently purchased a Data East Flipper board FLP023 and have had some problems with the DIP switch setup.

    1) I went to look at the schematic of the board for further information, but all of the board schematics are gone!

    2) I contacted them by email, but after 2 weeks of waiting, no reply.

    3) I phoned the number on the website, but get no answer and a message that voicemail messages have not been setup.

    Is this now really a working business or just a cash grab on their prior reputation???

    #3 4 years ago

    I agree that this may have been a great guy in the past,

    BUT if he does not bother to reply to emails, does not bother to answer the phone, and does not bother to setup voicemail he is basically saying "get lost" to his customers.

    Now when I call, I get a message that "the number is out of service"!

    What kind of a guy does that make him now???

    #7 4 years ago
    Quoted from castlesteve:

    i may have that schematic here... i'll check. I do know that the printed version is nearly impossible to read though

    That's my problem -- The printed schematic is too small and fuzzy to read details. The online files have always been good for this as you can zoom in on them easily. However, all of the online files are now gone.

    #10 4 years ago

    Yes, that helps. Thanks very much.

    Sad when pinsiders are vastly more help than the manufacturer himself.

    #11 4 years ago
    Quoted from DK:

    He’s going thru new staff. I’ll see if I can get him to fix his contact info with correct info next time I see him

    I really can't see how new staff prevents him from replying to emails.

    4 weeks later
    -1
    #25 4 years ago

    I've been waiting over a month. No responses at all. Perhaps he's no longer interested in our business.

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