(Topic ID: 195762)

Rottendog Amusements / Jerod Smith


By McPin54

1 year ago



Topic Stats

  • 12 posts
  • 8 Pinsiders participating
  • Latest reply 1 year ago by McPin54
  • No one calls this topic a favorite

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    #1 1 year ago

    I've tried to contact Jerod at Rottendog numerous times and have been unsuccessful getting a response. Has anyone had similar experiences? Is there anything going on?

    #2 1 year ago

    So I am the only one that receives ZERO customer service?........good to know

    #3 1 year ago

    That would be the same I received when asking for assistance on a new purchase that didn't work. Good luck.

    #4 1 year ago

    Never had a problem getting support.

    #5 1 year ago

    The couple times I've had an issue with Rottendog stuff I've gotten very good support very quickly.

    #6 1 year ago

    It's Summer, vacation maybe?

    #7 1 year ago
    Quoted from McPin54:

    I've tried to contact Jerod at Rottendog numerous times and have been unsuccessful getting a response. Has anyone had similar experiences? Is there anything going on?

    have you tried calling or just emailing? Calling is 100% a better option to get a hold of pretty much any business.

    #8 1 year ago

    I've sent a couple boards in for repair over the years [retailer] and always had prompt service and good repairs.
    Agree with trying to call.

    #9 1 year ago

    Says on website office will be closed 8-18 to 8-25

    I would try to give them a call if you have not already.

    #10 1 year ago
    Quoted from TomGWI:

    Says on website office will be closed 8-18 to 8-25
    I would try to give them a call if you have not already.

    Sounds like his my bags are packed and ready to go, maybe leavin' on a jet plane?
    Who knows when he'll be back again?

    #11 1 year ago
    Quoted from InfiniteLives:

    have you tried calling or just emailing? Calling is 100% a better option to get a hold of pretty much any business.

    I have Called and emailed numerous times. I have a decent size collection plus I fix some up and flip. I have spent a lot of money on rottendog products. I've been lucky that I have had may problems but now that I have, I look for alternative products.

    #12 1 year ago

    One of my emails: sent in May

    From: Scott McCabe
    Sent: Sunday, May 07, 2017 10:50 AM
    To: sales@rottendog.us
    Subject: Power Board Issue

    To whom this may concern,

    I buy and use a lot of your products and have never had a problem (very happy with all your products). I had an interesting issue with a power board. I can not remember which distributor I ordered this one from but when I plugged it into a Flash I burnt a trace. There was no power issue with the game. The buyer wanted brand a brand new board, not a rebuilt original. Both the original and another rottendog board work without an issue. This board was brand new. I always keep a few brand new on hand. I am McPin54 on pinside with 35 games give or take 5 at any time. Love your products and appreciate what you do for the hobby. I have attached pictures of burnt trace. Never seen this before. Is there anything you can do to help me out?

    Thank you,
    Scott

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