Hey gang, just pulled my RZ out of the box two days ago. Still can't play a game, fuse blew for a coil right away, and the VUK can't get a ball up to the upper pf even at strength 10. I think I narrowed down the fuse issue, bad coil I believe..

The VUK issue looks tricky, I have moved it every way I can, it literally hits the bottom of the cage each try... I have had to pull the ball out with a magnet, it's never hit the upper PF, damn thing is unplayable until I can get this... anyone have any ideas, or have had this problem, I read for an hour and couldn't find similar... thx

I did that, they did reply yesterday and suggested to change coil power. That didn't help, I tried at 4, 4.5 5.5, 7, 8,9, and 10

I have updated to v22. My issues are not code issues, it's mechanical, I tried realigning the cage, loosened and tried to get one successful transfer but no go. It almost feels like the mech isn't centered but I'm searching there.. maybe it's the clear plastic ball rest? I tightened the hardware again. Just thought someone may have had the same issue.. I will reach out again to them..

Game is #53.

Yea, thanks guys, Charlie shot me a note today. I took a slo mo video of it, the ball is shooting way left, I have adjusted everything , wire form, the mech itself, the switch and nothing is working. Unfortunately I may have to find a different way to get the plunger centered in the hole better..

its a bummer spandol however Spooky has great response times. The new in box experience is out.. 4 days and cant play a game but the game left Benton in working order so it's just a quirk I suppose. Ill try to post the video here and a fix if I can get it, for posterity..