Quoted from metallik:I was curious so did some sleuthing. The dealer in question is Pinball Universe. Threads are here:
http://www.flippermarkt.de/community/forum/forumdisplay.php?f=113
Looks like just what he said.. forum mod took the side of PU, is assuming Zsozso is lying and threatened to ban him if he mentioned it again. Base on his pic of the box above, I can't see how the hell they think he's lying, but whatever.. it's their forum. I'd definitely steer clear of Pinball Universe until this is sorted out, though. Damage like that really looks like a shipping incident. I don't think an individual or a group could even lift the game high enough to drop it and cause that, and you wouldn't get that damage from simply tipping it over accidentally.
This post is pretty old, but comment about packaging is interesting..
https://pinside.com/pinball/forum/topic/pinball-universe
You are referring to the wrong company! Pinball Universe is German based company and only about 3 years old. They put very much effort in supplying only the best games and their service is outstanding!
The tread on flippermarkt has been closed due to the lack of facts/pictures and the will to answer very specific questions regarding transportation.
anyways, I hope for both sides to come to an amicable ending.