Here's the deal... while the sales list was a mile deep, many were RZ fans who aren't really pinball people. They tend to suffer from sticker shock when they hear what a game actually costs and pass fast.
The 2nd problem is we built faster than many expected. We've had finished games sitting in boxes for months while people come up with payments. No biggie, we deal with it. They are happy, we are happy. All good!
The biggest problem is KT emails and says "your game is ready" ... AFTER special order items are installed (LEDs, toy upgrades, shakers, knockers, etc) ... the customer suddenly doesn't want it. So, we can be nasty and point out that buying a game and making the deposit is in fact a binding contract, or just be nice, give them the deposit back, and try to find a person who actually wants the same mods & upgrades already in some of the games. That's not always easy.
We also had a rash of people early on who flipped games fast (many before taking delivery) for a big profit. It's their game, we said nothing... clearly not what we want to see happening, but is what it is.
Bottom line is BUY IT BECAUSE YOU LIKE THE GAME. If you aren't sure, wait... play it... don't just rush and jump in because you don't want to "miss out". AMH code wasn't the beast it is now until it went from rev 22 to rev 23. RZ code will be killer when it's complete! Tons more speech and other goodness still to come.
Our website has been very clear about how your deposit helps fund a small portion of your game build the day you make it... that's the truth. When a new shiny game gets released elsewhere and suddenly 20 people "have to back out" in 1 week WITH GAMES THAT ARE DONE OR ALMOST COMPLETE HERE, it hurts a very small company like ours. In fact, just a couple of years ago it would have ended our business. Yes, this did in fact happen. We dealt with it, issued every refund, and re-sold every game quickly. Hardships will ALWAYS be dealt with kindly and personally. We understand this is only pinball, and life comes first, but going forward DEPOSITS ARE GOING TO BE NON-REFUNDABLE! Every game IS a special order and built to suit the buyer. Please treat your buying decision with this in mind.
We're about 2/3rds of the way through the RZ build... KT might have 1 available as of right now. Email her if you'd like to be added to the sales list. firstname.lastname@example.org
We started from basically nothing... we don't take massive amounts of money in advance, and we've now delivered over 330 games in a pretty timely fashion. We aren't going anywhere, and we hope you don't either. Our best is yet to come!
Thanks for all the support... Charlie, KT, and all the Minions.