Wow what a mess. This all goes back to business law 101 - buyer beware. I would be very surprised if the buyer would win this case in court. The seller does not know what happens to something they sell once it is out of their possession. This is really all he said she said. At the end of the day you got screwed and need to move on. Just don't do business with the seller anymore and warn everyone else you can not to do business with them. I agree with in person inspections when it comes to pinball. What one person perceives as nice the other person may think is a piece of crap. IMO any purchase that is not made in person is risky especially if you are not familiar with company or person selling the goods. Couple of things I would do is cancel the credit card immediately because the seller probably has the number. Do not return the game to seller - you may still get charged back from the credit card company and will then be out the money and the game. I would also read the fine print in you credit card contract - there should be an amount that visa or that credit card company protects up to. Good luck and keep us posted.