Residue on a NIB Stern playfield?

So today I got a NIB Ghostbusters Premium. Build date 3/25/17, playfield build date is 2/20/17, cabinet looks good and the playfield I thought initially looked good.

I took the glass off of the game and figured I would wax the playfield. I then noticed that the left outlane playfield area and going toward the left flipper was not as smooth as the rest of the playfield, it felt a bit rough but visually looked the same as the smooth areas. I noticed that nearly the entire area under the apron was also like this and part of the left orbit. The rest of playfield areas are perfectly smooth.

I used Novus 2 on these areas and after a good amount of buffing it felt smooth and exactly like the rest of the playfield.

What the heck is this stuff that was left on the playfield? Anyone else notice this? I can clear up / buff up the areas but its ridiculous that I have to do this on a nearly $7k NIB game...

#2 6 years ago

ELD

darcangeloel

Pinside member

Richmond, VA

7y 66,800 915 4

Interesting perhaps they missed those spots when they waxed it before boxing it up... just a guess. Congratulations on the new in box game! Glad it got to you in good shape!

#3 6 years ago

RCA

Vinosky

Inactive member

7y 34,050 77

7k is ridiculous indeed.

#4 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

That's a good point. Could be left over dried wax that was not buffed out?

#5 6 years ago

SMK

TheLaw

Pinside+ Addict

Ann Arbor, MI

12y 162K 48,071 19 30 1

Quoted from PanzerFreak:
Oh Rarehero, attempting to purposely undermine Ghostbusters Premium feature yet again. Tisk tisk. Let me help educate you
Ecto Goggles
Metal subway ramp that drops under the playfield
Physical ball lock integrated with subway ramp
Magna slings with 4 playfield flashers
Moving left to right Slimer
Molded library
Molded storage facility
Cross over right ramp
Additional scoop eject
Metal apron
There are more substantial extras on GB, and ones actually made out of metal, compared to ACDC (great game btw, grew tired of rules and sold mine).

Shit bro looks like you left out that awesome residue as a feature!

EDIT: Spoilers; Stern's QC is horrible

#6 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

I'm just glad it buffed out but still, shouldn't have to do this on a brand new game. Only thing I can think of is maybe it was dried wax that was not buffed out.

#7 6 years ago

SMK

TheLaw

Pinside+ Addict

Ann Arbor, MI

12y 162K 48,071 19 30 1

OP
Quoted from PanzerFreak:
I'm just glad it buffed out

Me too!

#8 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

Quoted from TheLaw:
Shit bro looks like you left out that awesome residue as a feature!
EDIT: Spoilers; Stern's QC is horrible

It is. The coin box wasn't even secured, the clip to hold it down was underneath the coin box itself! lol Thankfully it didn't come completely lose and smash something in the cabinet.

#9 6 years ago

SMK

TheLaw

Pinside+ Addict

Ann Arbor, MI

12y 162K 48,071 19 30 1

Believe me I agree. I hate to bring price into it because all levels are high. Just make sure your shit is legit before you send it out to people... It's really not that difficult.

#10 6 years ago

LUK

limelime20

Inactive member

12y 47,150 855 13 14

Have you checked for cabinet/split damage these are known for?

#11 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

Quoted from limelime20:
Have you checked for cabinet/split damage?

Cabinet is perfect, thank goodness.

#12 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

Quoted from TheLaw:
Believe me I agree. I hate to bring price into it because all levels are high. Just make sure your shit is legit before you send it out to people... It's really not that difficult.

Exactly. If Stern wants to charge crazy high prices then the quality should also be high.

After this I can't see buying a new Star Wars LE. Forget it, not for nearly $8500 with this type of QC.

#13 6 years ago

ZAC

zacaj

OP
Quoted from PanzerFreak:
That's a good point. Could be left over dried wax that was not buffed out?

They pre-wax the games?

#14 6 years ago

ZAC

zacaj

delete

#15 6 years ago

ZAC

zacaj

delete

#16 6 years ago

SRC

Mfsrc791

Inactive member

Norwood, MA

7y 77,550 1,400 1 17

Quoted from zacaj:
They pre-wax the games?

One more time, I don't understand

#17 6 years ago

ZAC

zacaj

Quoted from Mfsrc791:
One more time, I don't understand

pinside: we couldn't send your post, try again
me: *tries again*
pinside: oh, you wanted to post that three times? gotcha

#18 6 years ago

SRC

Mfsrc791

Inactive member

Norwood, MA

7y 77,550 1,400 1 17

Quoted from zacaj:
pinside: we couldn't send your post, try again
me: *tries again*
pinside: oh, you wanted to post that three times? gotcha

Haha I know I've done it a few times too. It's just funny when it happens. Made me laugh.

#19 6 years ago

LFS

pinballaddicted

Pinside member

9y 123K 4,412 81

OP
Quoted from PanzerFreak:
Exactly. If Stern wants to charge crazy high prices then the quality should also be high.
After this I can't see buying a new Star Wars LE. Forget it, not for nearly $8500 with this type of QC.

That is a shame. We received our ASLE yesterday and it is absolutely gorgeous. We love it!

#20 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

Quoted from pinballaddicted:
That is a shame. We received our ASLE yesterday and it is absolutely gorgeous. We love it!

Good to hear.

The clear coat on my game does look very nice. Maybe someone sneezed on my game, lol. I'm betting something was left on there in those areas. Kinda odd that the whole apron area was like that but not the others.

20170517_064542 (resized).jpg

20170517_070509 (resized).jpg

#21 6 years ago

DAD

playernumber4

Pinside member

Macomb, MI

12y 68,550 2,438 5

It was probably overspray that somehow missed being buffed off in its final stage before being populated. Glad to hear it came off.

#22 6 years ago

T F

huo

Pinside+ Frequent

11y 63,300 893

Many times on my more expensive gadgets(side by side, tractor, cars.) the support and service has been lackluster. The first time I had to switch my backhoe for my box grader I said wtf? I have to do a half hour job of switching out this equipment? My Ford back hatch isnt closing in a properly aligned position so I turned it into warranty service before I reached 36k miles. Turns out nothings been done and now I'm over miles. When I paid for the extra service for my side by side, the first time they picked it up they "cleaned" it with a pressure washer blowing off my decals. Returning it in this condition without mentioning it. And it was a constant fight to get it fixed.

Long story short, Stern seems to be willing and able to fix and help their customers. The dried wax seems like you were looking for a needle in a haystack trying to justify a large purchase that chances are you'll receive your money mostly back on when sold. I get the concern, but support will help make it right. Time to start supporting, otherwise the gloom will only increase around here. My belief is you need to be able to manage your own games and if something is faulty look to support they'll likely make it right.

#23 6 years ago

SKL

Dr-Willy

Pinside+ Frequent

10y 77,050 1,500

Perhaps it was left over barbecue sauce from Jared?

#24 6 years ago

T F

huo

Pinside+ Frequent

11y 63,300 893

OP
Quoted from PanzerFreak:
It is. The coin box wasn't even secured, the clip to hold it down was underneath the coin box itself! lol Thankfully it didn't come completely lose and smash something in the cabinet.

This clip issue kind of sucks. It couldve hurt the game during shipping.

#25 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent

Quoted from Dr-Willy:
Perhaps it was left over barbecue sauce from Jared?

Yup, Sweet Baby Rays, original recipe. Only Novus 2 would get that stuff off :p

#26 6 years ago

WOZ

PanzerFreak

Pinside+ Frequent