So yesterday I was at the pinball Hall of Fame in Las Vegas. The technician there asked me what my opinion of the wizard of Oz was. He walked me over to the machine and took off the glass, and proceeded to point out very many concerning things.
The game had a manufacture date of June 13, 2013. Inside of the cabinet he had a pile of light boards, which he said had been replaced several times in various parts of the machine as they have failed. He then began to show me how they had wired in individual fuse holders on many of the light boards. He said that the design was poor, and not having a fuse on the boards was causing him all kinds of terrible issues.
He told me about the game being too dark to play, and people not being else see anything. He then showed me the lower playfield in between the slingshots, and pointed out a bunch of orange peel. For those of you who don't know orange peel is a term that we use in the automotive industry to describe small debits in a clear coat on the paint job of a car. He was remarking that the playfield clearcoat was so thin and low-quality that less than a few thousand place had already permanently damaged the coding on the field. He talked about screws in the game not being tightened, he talked about loose connections and loose wiring. He even showed me how the guide rails for the play glass where flimsy and bending.
I have got to see and play the game in many locations over the last year. Up until this point I would tell anyone that it is beyond doubt the highest quality and my machine I have ever seen. But what I have never done is talk to an actual operator and technician he works in them constantly and hear their own feedback. In the words of the actual technician at the pinball Hall of Fame, he said the machine was the biggest pile of trouble he has ever had to deal with. Ouch.
That all said, I am only repeating what was told to me. I am not an owner, and I'm not an operator. I am just someone who is very interested in the mall. I still think the machine is amazing, looks beautiful, and it's the beginning of many more big things to come.