Quoted from vid1900:
Service is not dead.
If you buy your Sawstop locally, not only is the price cheaper than online (due to SS's Minimum Advertised Pricing), not only do they deliver and set up the saw in your shop for free (it weighs over 500 lbs), not only do they run you through the operation, but they do onsite service for 2 years.
You're right on Vid.
I work in a small 10-12 employee cabinet shop and we have at least one salesman come out every day to try to sell us sandpaper, table saws, electronic saw guides, wood glue, lumber, sanders, blade and knife sharpening. They deliver the goods at least once a week. I'm sure every one of them knows there's two or three other salesman gunning for the same sale so they have to provide a good product, a good price, and good service.
Different sales companies often have demonstrations or small trade shows in the area. I've been to one for Sawstop where they stuck a wiener in the blade. It was pretty cool especially when the brake costs $70 to $90 dollars for one time use but the wiener is saved.
We still don't have one in our shop. We just prefer to keep our fingers out of the saw blade.
You're not going to get great service at Lowe's or Wal-Mart. It might be adequate but it's not gonna surprise you. Dealing with local distributors and businesses is the way to go.