Quoted from megadeth2600:It seems like Stern is keeping all of the simplifications and cost savings though and not passing that on to the end users be it operators or private home owners.
I guess this the the real problem.
That Stern is changing to SMD and node board systems is not really much of an option for them. Any other production method is getting more and more expensive as it get less common.
New technology is not really meant to be serviceable, and it does not have to be as it's very cheap. Often the devices are even glued shut. My first VCR cost 2500USD back in the day, today you can get a full fledged media box for 200USD and less that has x times the functionality.
This isn't a problem as if the device breaks within the guarantee time (in Europe 2 years by law), they just replace it. Repairing these things makes no sense as failure rate during this time is rather low and replacement is dirt cheap, especially for the manufacturer.
If it breaks after the two years most likely there will be even better media boxes with more features and even cheaper than the original was or any repair could ever be.
What Stern is doing is using the advantages this new technology, but not applying the market rules that come with it (cheaper products with each new generation to make serviceability unnecessary).
But you can't really blame Stern. The customers are the ones who make this possible.
Everyone is whining over these things and quality problems and less mechanical features, but whenever a new pinball machine is presented pretty much exactly this happens :