Quoted from wayout440:I'm not talking about Wal-Mart electronics either. I'm talking about things such as pro audio gear meant to be used by professional musicians and commercial grade radio gear. These are people's livelyhood as well.
I am Service dept manager for a major Broadway audio production facility.Very few component level repairs being done.Its mostly board swaps.We have several bench techs who do hands on repairs but its expensive and time consuming.Our access to schematics is based on whether or not we are authorized.Stern should either provide authorized "service centers"(this could be an op or restorer)or they should provide schematics.Basically some sort of "support" for their products.