New City, NY
Quoted from Maxforwardspeed:Hello pinside, first post! Being completely new to the world of pinball, I'm not feeling too good about our current situation, and an looking for some advice. We just had an attempted delivery today for our Jurassic Park home pin, but the box had a significant hole in the side of it. The distributor was very clear to refuse delivery for any signs of damage to the box, and I took them up on that. As far as I could see, there wasn't any obvious damage through that hole in the box, but I didn't feel comfortable getting an unwelcome surprise upon complete unboxing. The distributor said they'll open and inspect thoroughly for damage then repack and send it back again if all is well, or let me come pick it up (if I'm up for the 5 hour round-trip drive).
My question is whether or not that is the typical process in this type of situation? At this point am I getting more of an "open-box" item, rather than new in box? I was hoping to not be in this situation for our first pin, but now I'm not sure what I should ask for or expect next. Thanks!
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You did the right thing and your distro sounds like he’s in control of the situation and has your back. Had you accepted it, you would have had a rougher time working through any (possible) damage claims.
