That's a bummer on your first NIB. My Metallica showed in a similar condition, but I had already received several NIB by that point and gave it a good look and accepted it when there was no damage found. I paid a little extra on my incoming Stranger Things for them to transfer the game to a larger pallet and to have full cost insurance. This way, the game will be in the middle of a larger surface with space around it, so less chance of a fork poking a hole in it. I'm sure they will take care of you, either way. I played that JP PIN last weekend. Fun game.