You’d be surprised at how badly damaged a box can be and how unaffected the contents will be. They box and pack the games to protect them, that’s what the packing is for.

I recommend taking pics before the box comes off the truck, then check out the contents of the box where the damage is while the driver waits. Then ensure it’s annotated on the paperwork. I don’t care how pushy the driver gets or how much of a rush they’re in. Most of the damage comes from driver anyway as they are the ones who are moving other pallets and boxes around. I always seem to be the last delivery so my package has been moved, bumped and scuffed several times.

If you plan on getting more pins via shipping, I’d recommend developing a good relationship with the driver and don’t forget to tip. Your items will likely be treated better in the future.

Nothing was wrong with the contents of the box in attached pic, but it does look seriously damaged.

7EA9D428-20B0-45A3-9ADC-A93DACCFAE1D (resized).jpeg

If it were a very expensive pin I might have a different view, but with this…..

1F15856C-4472-4505-9D19-88A57BD2F0CB (resized).jpeg

Don’t back out when you have options and someone is trying to make you whole. You’ll burn bridges for sure.