This is the real deal, take it from me, a HP employee for 4 frustrating years.
So there you have it, 5 investors, all extremely successful and now in full control. This company will succeed - all refunds will be given, games will ship out and communications will be reestablished. If I didn't think so, I'd quit my job with HP today and be looking for new employment.
This is the light at the end of the tunnel we've all been waiting for at HP. We could always see it, we just didn't know how long the tunnel was.
Quoted from RobT:
The way things ended with Andrew and Heighway Pinball is pretty damn consistent with his prior business adventures/experience. People may remember the examples posted by Kim (Mr.68) that caused such an uproar here.
My personal assessment of the man I worked for: Great salesman, lousy businessman. I hope he never does it again.
After the first week in charge, the new owners have already made their mark. What follows in the weeks ahead is how a company should be run by smart, experienced people. All refunds paid, all issues fixed, all games built and shipped, full support for owners, new games developed...it's all happening.
But I'm with you guys.....talk is cheap, show me something. We will.
Quoted from Wickerman2:
I hope they stay off pinside and just work. They have emailed me with updates since I am a customer. That's good enough on my end. This place creates unnecessary turmoil.
We are working don't you worry about that. The investors have made their statement and won't be posting on Pinside again, it's not how they work. All official announcements will be posted on our website and social media from this day forth.
Unofficially, as one Pinsider to another, I can tell you that behind the scenes substantial funds have now been transferred and so refunds can now be processed and parts ordered.
If you want your money back, you'll get it all back. If you want your game, you'll get your game. That's an absolute certainty. When? As soon as we can.
Quoted from SunKing:
That's great and all...but I sure wish Heighway would spend a little time supporting existing customers. I purchased an Alien at TPF in March, and I'm still stuck on version 0.94 of the code because I need new hardware to update. Both Heighway and Cointaker have promised updated parts many times since March...I have a long string of emails. I have even offered to PAY for new parts and shipping....but as of today - November 16 - I still have no idea when or if I will receive them.
This is being dealt with. Even though it's not my department, I keep making everyone aware of your posts and your frustration.
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