Quoted from Manimal:
I just got a reply today to my email, and I'll admit, the new owners sound genuine and I do believe they want to do the right thing. But with that said, I had filed a CC dispute to get my deposit back at least until quality machines are rolling. The email I got said they understood and would work with me to get my refund. Not sure if they notified anyone, but when I check with my CC company today, they said the return was final and was not going to be disputed. So at this point I am whole and will wait to see what happens in the next few weeks. I still want an alien pin, but I need to see some proof of what is going to happen.
I also got a reply with some more specific information in response to my concerns. For some reason they called my charge-back a refund too. I may be willing to cancel my charge-back if they can get me a machine.
They claim that the Xeno and lighting issues have been corrected.
The new promised delivery dates rely on the suppliers coming through. Daniel says they are confident that the suppliers will be able to meet their requests.
They also claim they have the team necessary to build in the quantities they are projecting for "end of august" (175)
They are working on securing all of the final necessities (bank accounts , communication outlets) and expect that process to take about a week (or slightly longer).
Production planning continues as it is not affected by the transition activities.
They promise honest communications moving forward (progress or setbacks) .
To restore trust they will 'start by doing refunds' .
Unfortunately , i received no specific response on how to resolve my order. i expressed an interest to "stay in" , but was offered no incentive or information on how to achieve that result.
They may not be in a position to examine each case individually as of yet , but it would have been nice to hear that they would at least "look into it" .
I also hinted at possibly receiving some sort of perk for staying in (instead of the veiled threat of a price increase if you buy in later) and that was not addressed either. Hopefully , i can have that conversation when they can look at my order and see what the details are. I would expect that they would want to limit refunds or paying the charge-backs by offering some sort of incentive. If they are not willing to put in the effort to save my order then i just sit back and let the charge-back do the work. Not sure what their limit is but Discover(paid through paypal) had no problem with issuing a charge-back after 224 days.
It makes sense to believe that these guys are committed to make this pinball machine happen. Of course , it doesn't mean that they can't fail. It does bother me that they have already made a delivery promise of the 175 machines by end of august. Unexpected shit happens. The parts are not in hand. How many capable assemblers could possibly be on their team at this point?
Daniel has expressed in his reply to me that they have the team in place for production and that the parts will arrive in time. Not sure how many parts need to be ordered, but if one part goes wrong it could screw the whole plan.
I appreciate their communication and Daniel did reply to all of my concerns , although not to the extent of what happens to my specific order.
Hope this synopsis helps others.
I am cautiously positive at this point if my order isn't already cancelled.