(Topic ID: 190495)

Rebirth of Heighway Pinball


1 year ago

Topic Stats

  • 1,528 posts
  • 331 Pinsiders participating
  • Latest reply 49 days ago by Pinballs
  • Topic is favorited by 72 Pinsiders


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Topic index (key posts)

14 key posts have been marked in this topic

Post #19 Confirmation from Heighway Pinball Posted by HeighwayPinball (1 year ago)

Post #61 One member of the investors group named. Posted by daudioguy (1 year ago)

Post #105 Key posted, but no summary given Posted by Aurich (1 year ago)

Post #391 Key information provided in this article Posted by monkeyboypaul (1 year ago)

Post #536 Gives names of investors Posted by Pinballgeek (1 year ago)

Post #739 Confirmation from HWP employee about Andrew's departure Posted by SLAMT1LT (1 year ago)

Post #946 User story of receiving a refund from the new management of HWP Posted by Deluxodave (1 year ago)

Post #965 Message sent about the company status Posted by Wickerman2 (1 year ago)

Post #1250 Key posted, but no summary given Posted by deeproot (11 months ago)

Post #1451 Key posted, but no summary given Posted by oyvindmo (11 months ago)

Topic indices are generated from key posts and maintained by Pinside Editors. For more information, or to become an editor yourself read this post!

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#7 1 year ago


Hopefully customer service will improve. I have been waiting for a parts quote for 3 weeks.

#442 1 year ago
Quoted from SunKing:

I have been emailing with Helmut, and to his credit he usually does reply promply.

He does? Lucky you I guess.

Edit: I have no skin in Alien, although Alien is why I purchased my previously owned FT. The Alien series is one of my wife's favorite franchises and I figured she would love to have an Alien pin. But my experiences in trying to acquire spare parts for my FT made the prospect of buying an Alien kit dim considerably.

Besides fixing Alien and getting production up and running, the real measure of the success of the "new" HP will be how they respond to servicing games already produced. You know, basic pinball company stuff.

Things like:
Generating a manual for a game that has been out for what? 2 years?
Actually answering customer support emails in a timely fashion.
Having parts in stock to service/repair machines

#646 1 year ago
Quoted from RandomGuyOffCL:

How bout instead you go ask these cash money guys to come into the thread and interact with us instead of letting this thing go off the rails for 13 pages...

It's extremely likely they cannot divulge more information than they already have due to legal reasons.

It's equally likely that some information will not get divulged at all due to business reasons regardless of legal consequences.

The best thing to do is simply be patient and wait to see what happens.

I am aware this is easier said then done - especially since I have no skin in Alien - yet.

However I do have interest in seeing HP succeed as I do own FT and would like to buy some parts for it. How the "new" HP services existing customers will determine - for me at least - commitment to Alien.

They can start by doing something all other pinball manufacturers do which is create a manual. Without a manual there are no part numbers to use to order parts. Along with of course the rest of the information generally included in a manual to help owners troubleshoot issues.

I would assume the new investors are monitoring this thread to get a feel for the attitudes among their customer base. For those readers I can unequivocally state that I will only entertain the possibility of purchasing Alien - or any future HP game - when the ability to supply parts to existing customers has been established.

#915 1 year ago
Quoted from insx:

I thought I'd check out the Homepin website, it made Heighway's website look world class.

Funny.. I did too... And it's broken. Nothing seems to load right.

#917 1 year ago
Quoted from Oldgoat:

Are you trying to view it on a PC with an LCD/LED or a DMD-based display?

Yes.. Why?

#919 1 year ago
Quoted from Oldgoat:

It was my attempt at a bit of humor given the derailing that took place. I admit it was not nice and for this I ask forgiveness from Robin, moderators and Homepin.

Oh got it.. I completely missed the joke. My bad.

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