Quoted from Deluxodave:

I love pinside but I'm not a fan of threads that get super crazy & emotional. I also prefer to stay on the sidelines - versus post - but I have an update I thought many would appreciate.
I was one of those guys that did a full payment pre-order for Aliens. When the news broke about the health of the company, I was frustrated and worried. Same as everyone else. I resented the fact that I wasn't a customer of Heighway Pinball, I was really an investor in Andrew's start-up. Without my knowing it, I had all the risk of an early stage investor with none of the upside.
I personally decided to ask for a refund. I needed an emotional break from this drama and to someone else's point, the investors should rescue this company on their own dime.
I'm happy to report that I've emailed & spoken with two of the investors and expressed my concerns. I received my refund in full today.
I can't speak to the investors' abilities - or how they will succeed while Andrew failed - but I can tell you they were open and ultimately stayed true to their word. In my limited experience, they were honest and have integrity. That is more than we got with Andrew in the end.
I'm sharing as I hope it makes some of you Alien pre-order customers feel better. I still would love this pin and really hope they make it.

Quoted from nephasth:

I've only gotten one of the blanket emails. I've requested a refund twice from the new guys, no direct response to my request.