Always a few dickheads who were either never interested in the pin or got out early and want it to fail, want people to lose their money, Why?

Are you familiar with the Kobayashi Maru?

nerd alert!

Someone should be shooting a documentary right now and get real time footage of that struggle.

The overall game is very good, of course they have to work thru some technical problems, but they have a theme and a game that a lot of people want, and from my view they have done a very good job of turning the Alien/Aliens franchise into a pinball machine.

Tech issues can be overcome, but you can't recover if no one likes the theme, or the execution of it is bad, not the case here.

At least I'm not alone!

The real nerd alert would probably only come from knowing it from Wrath of Kahn. The newer movies aren't as nerdy... If nerdy-ness is even a thing anymore

and not as good either, not much to remember from the new ones.

I remember lens flare, lots and lots of dramatic lens flare. They were fun while I watched them though.

How are the marketing geniuses in Wales doing on week 3 of acquisition of company?
No posts in weeks, no news, website in limbo.
I strongly suggest new owners be a little more proactive with this much money on the line.
Glad tp see a couple refunds and trickle tech support. But condidence is lacking with the paying public.
The lack of communication from Re-birth is dumb founding.

The insiders and staff keep posting that things are moving positively behind the scenes, but I agree, a huge component of what is needed is PR.

No posts are needed until their act is together. There has been too many misleading posts on the other thread already. Once there is REAL news please post, until then everyone awaits.

I was told they would take over last Monday so it hasn't even been 2 weeks and I emailed them got a quick response that its taken a bit longer than expected to gain control of all aspects, Jesus give them some time, Of course we would all love daily reports and all refunds sent and here's the line moving with games but that's not the case. Pinside sucks sometimes.

I have heard the same thing from them. They are still waiting to take control of social media accounts & rework the website, then they can control the PR message. These things take time, it's only been a little over a week since they took over.

Stay tuned!!!

I love how everyone heard "new money" and expected the line to be cranked up to full speed 48hrs later.

This will take time...for everything...refunds, games, organized PR. These guys have run companies but not a pinball manufacturing company. They need to get comfortable with the Whole Picture and then plan a way forward. I'm sure some things look good and some things were a total cluster fuck. They are going to have to uncluster and then get organized, then get all the parts they need (which will also take time) and then hire a crew to actually build these things. Ain't happenin' tomorrow...but I think it will happen.

HP_INVESTOR started this thread 20 days ago.

which was 2 weeks ahead of when they actually took the company...they dropped in to stop the pinside freakout

I'm surprised they haven't chimed into their own thread, after promising frequent updates and to reveal a detailed business strategy and plan. They should be able to announce the official company name and organizational structure now that everything is done, right? That would be a little bit of info. Announce when we'll get to hear the business plan and strategy and structure. When will refunds be addressed? He doesn't need all the info to start talking some.

Wisely so.

I hope they stay off pinside and just work. They have emailed me with updates since I am a customer. That's good enough on my end. This place creates unnecessary turmoil.

I get the feeling that they want their actions to speak for them. Andrew posted a lot and everyone thought that was great...until it wasn't. I think they want to avoid any promises they might not be able to keep since in manufacturing you can not control everything....like when parts will arrive.

Ya think??

We are working don't you worry about that. The investors have made their statement and won't be posting on Pinside again, it's not how they work. All official announcements will be posted on our website and social media from this day forth.

Unofficially​, as one Pinsider to another, I can tell you that behind the scenes substantial funds have now been transferred and so refunds can now be processed and parts ordered.

If you want your money back, you'll get it all back. If you want your game, you'll get your game. That's an absolute certainty. When? As soon as we can.

believe me after all the doodoo from andrew i really want my game.
get people their games and the orders are gonna come in.

Are We There Yet?

No

2 Weeks?

It'll likely be more than two weeks. I think this is going to be a case of actions speaking louder than words.

You sound like my exwife blaming me for something she did. Pinside is made up of people, so it isn't Pinside that sucks, it's people. And these people have been getting the runaround for a while, so of course they are impatient. In this case it is justified. You can't magically clean the slate of what's happened by saying "new owners". The company has to prove it.

you people still think they're going to make pinball machines lol

It's astounding to see that some ignorant people still think taking over a complete company is as easy as casual farting. I just walked that road and it took me 8 months to complete it all, having my hands full with all kinds of administrative hell.

I agree that people suck, I don't care for them and seem to feel better when there not around, I also agree that its justified to be pissed off and all that, not defending Heighway but we now know the situation and the investors still aren't in control of all aspects, its been less than 2 weeks.

I think part of the problem is that Andrew has handed over the keys and left the building. This isn't some normal business transition.

People and Pinside suck sometimes thats why you get fuck face comments like the one above.

As a customer with money on the line, I'd prefer to be contacted directly by a representative from the group and sooner rather than later. Using social media for the general public is fine, have you got a link - I can't wait to read! Still awaiting someone from the new company to respond to direct emails from myself and other paying customers too. If the new group is not going to post on pinside, should they request this thread be closed?

It's not uncommon with distressed businesses. Workout officers at secured lenders deal with this pretty frequently.

Frankly, I'd outsource it to ARA, but that's just me...

Am I correct that to date there has only been one Alien L/E produced to date, the #94 from @Join_The_Cirqus? Or are there a few other Limited Editions in the wild?

That one made me lol, thanks !!

"Social Media" and "Forums" are not really valid "direct" forms of communication to current clients/customers,
even if there usages goals are to buy time (not ever a good business tactic in the grand scheme of things either)...
A phone call, an email and or direct face to face communication are valid.

All media online is at best and most adequately used as minor level PR and advertising for a product,
but, only when a product is readily available should any company eeeeeeeeeeever try to promote
that an item is available for sale.

Seriously though in a way, seriously, they have produced more TBL than Heighway has made ALIEN games...

that one was debunked and revealed to be a modified standard, so no LE's yet.

duplicate. Never mind.

Sad but true, but nonetheless the prospect of HP looks better than that of DP, also sadly enough.

We are happy to announce that we are in the final stages of the transition to our new ownership and management. This means we can start the process of refunding our customers, who have requested refunds. We will begin this process early next week. Affected customers will be contacted accordingly. Completing the transition will also mean that the new management will be in control of the official web page, Facebook and other communication channels, allowing for official announcements to be made.

Parts keep being ordered in large amounts to prepare for the step up in production. We will keep you updated on progress. The production schedule is coming together and will be finalized shortly for the first batch of games. Everybody wants to know their position in line and all we can say, for the time being, is that we are hard at work finding out and hope to be able to tell you soon.

We are also working hard to reach out to people with existing games that are experiencing trouble. We want to get those problems solved as quickly as possible. If you know of someone in that situation, that has not been in contact with us yet, please ask them to get in touch. They can send an e-mail to [email protected] or contact us directly on +44 (0)1495 305634

Thank you all for your time and we will be in contact next week with another update from Heighway Pinball.

Maybe change the name to Highway Pinball... ?

Hmm .. i didn't get that email . Anybody else? Or is it a facebook post?

"Working hard to reach out"? I guess that means they'll let someone relay the message they sent to a select number of people?

Noice!!!

I've only gotten one of the blanket emails. I've requested a refund twice from the new guys, no direct response to my request.