Until the legal stuff is agreed upon, signed and filed (possibly in several countries), they are not really in any legal position to do anything more.
Let's say I was trying to buy JJP:
I could make an announcement "I have the intention of buying JJP. Quality is going to go up, delivery times down, and I intend to deliver 2 new titles every year! "
I would not say "I'm breaking the lease with the current factory landlord, disregarding all current debt, and firing all 17 of JJPs current employees." because I can't do any of that until I'm actually the owner of the company.
If you email me, before I'm the owner of JJP, I'm not going to be able to tell you the status of your parts order, or if your Hobbit refund has been processed, because I don't have access to any of that information.
Nor do I have the ability to tell you when you might get an answer, as legal processes tend to drag out for many months.