Just for the record , i did get my email. Be interesting to see how it plays out.
It does seem like they are promising something that may not be possible , once again. Ordering parts does not equal "we have all the parts" , so how can you estimate what you will build unless everything goes perfectly?
Clearing up the problems associated with what could happen if everyone cancels their preorder or pulls out their "paid in full" cash would help. They have to be committed to make this game in bulk no matter what happens. The sales will come when they prove they can make this game well-built and reliable, as well as develop a customer relationship to help with issues and build future games to support the platform.
Personally , i would like to hear public assurances (as opposed to responding to each customers concerns privately) that the game parts and assembly process is finalized. We know from owners (of Alien protos) of the issues that were popping up. Are they solved completely?
If the success and future of this company rides on retaining all of the pre-orders , they are not in it for the long haul. We all want a company that is ready to exist now and for years to come.
I am not sure how the new investors are going to get that message across. The email does nothing to address the shortcomings of the previous CEO's failed promises and lack of communication.
If you guys are going to represent Heighway pinball from this point forward, you have to own up to the failures that have brought us this far. The game design and core team that Andrew brought together has resulted in what i see as an amazing game. The platform can have a future, but only if it is taken seriously.
Also , if you are sending out a letter in English , check your grammer. "Times are a changing and to the better! There is no denial that there has taken time to speed up the production." In what language is that right?
Still rooting for this to succeed.