Quoted from Sonny_Jim:
The sad part is, on more than one occasion ex-employees came forward to try and warn people what was going on, only to be labelled 'sh*t stirrers' or 'people trying to take down his company'
BLUF: Many people tried, and failed.
There were also a lot of knowledgable long time collectors with connections all over the industry and hobby with experience exceeding 30+ years or more that provided the same information intelligently and clearly without ranting.
Many industry leaders simply steer clear of these types of situations entirely, including designers, that bailed on Heighway early.
They were all described on these forums as simply wanting to "sabotage the success of Heighway".
The fanboy company shills decided to run them off this site, or they simply said "$#!@ it, let them get burned" and left.
Most of the fanboys need to issue public apologies, like "The Korn" did to Gene Cunningham with IPB BBB back in 2007 for their incredulous behavior and attempting to control threads.
The same aspects were reported with problems with Retro Pinball LLC, JJP, Skit-B, Zidware, and others that most here don't remember.
People need to understand the realities of this industry or continue play russian roulette with their income.
Some people do try to provide honest feedback and information to help others.
The validity of the future of this company is far from secure.
Monetary refunds are not "checks in the mail", yet, for those that still want out.
Right now the only Alien machines out there are a handful of prototype games that were used to attempt to promote Alien investment capital marketing that took nearly two years, but people remained firmly in denial.
"The Alien game is in production! The Alien game is shipping!"
There is no production line, and there never was commercial production, as it never was officially started.
Two people turning a screwdriver is not a production line.
The entire company built LESS than 150 games in FIVE years between two titles.
That is not the definition of a successful pinball company.
The CEO lied over two dozen times in that period, and some things were plain outright ridiculous which made most experienced manufacturers, designers, technicians, and collectors go, "What?"
The most ludicrous was he was going to producing 1000s of games a year in that tiny little warehouse (even after he expanded) with practically no staff including 3-4 titles a year?
Believing anything regarding the intent of investors is not a constitution of knowing how to manufacture games.
Money and enthusiastic investors does not save companies, a strong support team with manufacturing experience does.
This is the same mistake that Heighway and other have made repeatedly with "I know how to do it better."
"Hope is not a method."
The name of this thread should be called, "The Rebuilding of Heighway Pinball", not rebirth, as the manufacturer was never on firm financial, construction, licensing, or resource footing since the beginning.
Technically, in my opinion, they should also change the name of the company to anything else, as this might give some additional boost of credibility in the future, when the next generation of potential pinball owners do not remember what happened in 2017 with multiple boutique manufacturers. It has been less than a decade since the last set of failures.
The wheels of the bus go round and round.