******** WARNING WARNING WARNING ********

******** YOU HAVE BEEN WARNED ********

IMPORTANT: If you have concerns regarding the DocuSign agreement required to purchase the game, please read the Deeproot FAQ found in the yellow box at the top of this page
https://deeprootpinball.com/shop/machines

Starting a thread to allow people that have pre-ordered RAZA to discuss their purchase outside of the general Deeproot thread.

I get that there are a lot of opinions regarding Deeproot and/or the people that are purchasing RAZA however I kindly ask that you take those opinions to a different thread.

I'd be interested to hear which edition and options you have selected and if you paid in full or put down a deposit; if you're willing to share.

As for me I've put down a deposit on an Xtra edition with a screen protector only (no pinpod). I'm serial #100045.

Truly looking forward to receiving this beautiful game and supporting Deeproot in their initial launch!

FAQ

I'd like to keep track of frequently asked questions regarding RAZA. This is an effort to provide some clarity with actual responses from Deeproot themselves. If you have any questions/answers to add to this list, let me know.

Open allOrders I only put down a deposit for the game. Will the remaining payment be expected prior to building my game or after? We will contact you about 2 weeks prior to shipping for the final payment giving you time to make arrangements.

If I were to pay my full balance now, would that change anything regarding when my game would be produced? We will assign order and priority based on full over deposit orders. I would not expect a drastic change in the queue order though.

When should I realistically expect my game to ship? The first games should be leaving in mid to late Jan for US orders. There still are some supply orders we are watching closely for on time arrival.

Is there anyway to know what the serial number will be on my game? The serial number should be in the contract you signed and received.

Do you have any sort of customer loyalty program? For instance if I were to purchase another game from you in the future is there any sort of discount or credit that is applied? There is currently no loyalty program. But we expect to start one next year.

If I've already place my order, can I still opt into or out of other options? Yes once your order is made you can change options later.

Is there any discount for buying more than one game? Unfortunately we do not offer discounts on multiple games unless you are a distributor with 30 sales or more.

Will you allow me to pick the game up from your factory? If you want to come down and pick them up we’re completely fine with that. But you will not be permitted into the building.

If I were to come pick my game up, I wouldn't need pay shipping; correct? Correct. We will not charge. Those amounts are marked estimates.

When I purchased my Arcade Edition, I see that it is #100206. Does that mean there are at least 206 orders so far? No, that does not mean there are 206 machines being built.

Open allProduction Is there already an assembly line in place? If so, is it currently functioning and producing games? Yes, the quads are in place and are being used.

Are the legs bolted directly to the cabinet or is there a protective spacer to ensure the artwork is not damaged? We recommend not to attach the protective inserts because they tend to rub more than without. We will not provide spacers as that brings up additional engineering issues.

Is the playfield glass the same size as a standard body b/w pinball machine? No our glass size is not standard due to the frame.

Open allMaintenance Will individual parts be available to purchase in the event something breaks? (e.g. from Marco Specialties, etc.) We will have parts, but we cannot speak for Pinball Life or Marco on whether they will carry our parts.

Are the PCBs using through-hole components or is everything surface mount? My concern is what the maintenance will be like for owners once the warranty expires. Surface Mount

When the playfield is lifted for service, it appears that the Pinbar goes along with it. Is there anyway to access the service menu during this time or is it expected that the playfield will need to be lowered again to allow interaction with the Pinbar? Yes the pinbar is touchable if the frame is at the highest position. There is ample room if the hood is fully upright.

In the event the playfield glass were to become scratched and/or break, is it easily replaceable? You would need to remove several bolts and screws, but yes it does slide in and out.

How much will replacement glass cost? Replacement costs would be minimal for regular glass and industry standard for A/R; with shipping being the big cost.

Open allXtra™ Edition Is there any footage of the Xtra™ topper in action? The current topper is simply lights that are on or blink. The Xtra™ topper has not been shown yet and is still in development.

Does the head on the Xtra™ edition lay down the same as a traditional pinball machine? Yes the head comes down like normal on the Xtra™. It is on recessed hinges rather than on external arms.

In the images for the Xtra™ edition, the powder coating appears to be blue however in the description it is described as purple. Is what we see on your website the color I should expect to receive? The color is a purple-blue mix. It’s hue depends on the room or environment lighting.

Open allArcade Edition Will people be able to purchase Xtra™-only components (e.g. Mechanized topper & shaking Ned) and add them to their Arcade edition games? No, the Xtra™ addons are only for the Xtra™ machines.

When the optional “Neon Rings” are mentioned, is this referring to the rubber rings? If so, and these are not selected, it appears you get standard white rubbers with red flipper rubbers; correct? Yes the rubber rings are the neon rings. Correct, white and red are the standard for the Arcade.

Is the optional general illumination lighting interactive in any way (e.g. changes color, etc.) or are they just always on and provide white lighting from above? They are controlled by the code and are downward facing overhead lighting.

Tax may be on a per-state basis. I was (or will be) charged 8.25% sales tax and $450 for shipping. Not sure if shipping would be more if the Pinpod were selected.

Lucky for you there's already a thread for not buying it: https://pinside.com/pinball/forum/topic/twip-is-deeproot-the-next-misadventure-or-a-pinball-revolution

Enjoy!

Please save this for the other thread. Thanks!

Was worth the ask. Just try to keep it positive please. This is meant for people that have pre-ordered in case that wasn't obvious. Thanks.

Has anyone opted for the Pinpod yet? I can't see the value in it personally but I'd be curious to hear if it raises the shipping price.

I'm truly sorry for you and the others caught up in the Zidware fiasco. I don't know how that will ever be made right but I do hope there is some semblance of justice served.

That said, it doesn't change my wanting to purchase RAZA. It is not my wish to further enable the likes of Zidware/John's wrong doings. It is, however, an opportunity to help DR (potentially) get off of the ground and in exchange I (potentially) get a (potentially) cool pinball machine. It's a high risk gamble and I'm comfortable with that; as are all of the other people that have put money forward, I believe.

I think the post I had originally quoted has been deleted/edited so it looks like I just said that out of the blue.

Anyway, I'm glad to hear the silver lining of all of this is at least beginning to shine through for some!

Here is the link for those interested: https://www.thisweekinpinball.com/retro-atomic-zombie-adventureland-pinball-deep-dive-in-depth-overview-of-the-machine-features-rules-and-more/

I think they were being sarcastic about wanting there to be low sales numbers so it would be worth more later on. That's how I took it at least.

Congrats! Looks like they're approaching 200 orders.

So glad you're here. Always such a ray of sunshine.

There is an entire thread practically dedicated to your outlook on this. Why come here and rain on the parade? Does it bother you that much that people are excited even if they know the risks? We get it; it may not work out and we may lose money. No need to waste your and everyone else's time restating the potential obvious. At least not in this thread.

Ah, good to know. Thank you for the clarification.

Yeah, you're a real saint. No one is feeling attacked though it's interesting you think that. Just curious what drives your motivations is all. It truly just comes off as a cry for attention.

If you feel the need to come here to troll, raise your self-esteem, etc. it's no skin off my nose. Moving on.

https://deeprootpinball.com/shop/machines/retro-atomic-zombie-adventureland/editions

Seconded! Happy holidays everyone.

Cool story. Again, let's move on.

You can make a 10 or 20 percent deposit depending on the edition you choose but, yes, it is non-refundable.

Fair point. The trolls don't bother me; generally speaking. In this case I'm just swatting gnats.

Nice! Welcome to the club!

What kind of weird flex is this?

Well, I couldn't decide if I liked the look of Arcade edition more than my already ordered Xtra edition so I bought another one. Don't tell my wife!

My numbers are:

Xtra: #100045
Arcade: #100206

I'll be updating the FAQ soon with more answered questions from Deeproot but I'll post their answers regarding the glass here:

Q: Is the playfield glass the same size as a standard body b/w pinball machine?

A: No our glass size is not standard due to the frame. Replacement costs would be minimal for regular glass and industry standard for A/R; with shipping being the big cost.

Q: In the event the playfield glass were to become scratched and/or break, is it easily replaceable?

A: You would need to remove several bolts and screws, but yes it does slide in and out.

The FAQ has been updated. It has also been moved to the first post as I was only able to add to the original post and I want to maintain the existing FAQs.

Starting to get off topic once more. Just keep clicking the down-vote button and we'll all keep ignoring you. Everyone wins!

Haha, you got pantsed so hard last time you tried this that you're now relying on gifs. Fun! Well at least you're adding to the entertainment value of watching you try to win at the internet. Carry on.

You sure have a funny way of reading thread titles and descriptions.

The FAQ has been updated; including a section for Arcade Edition machines. Probably the most notable response is about the order confirmation number not being in direct correlation to the number of games being built.

Another quick update to the FAQ regarding the optional GI lighting for those that are interested.

I have added this information in bold at the top of the first post. Thanks for sharing!

You have to pay the deposit immediately.

Much agreed although if you're looking for true innovation I'd recommend checking out Multimorphic and their P3. I plan to pick one of those up as well in the next few months!

I've created a new owners thread for us to move over to as we see fit. Congrats to all of the buyers!

https://pinside.com/pinball/forum/topic/raza-owners-club

EDIT: Or not; the topic was closed for unknown reasons. Haha, and the usual tool down-voted it for that boost of self-esteem. I see you buddy; don't worry.

Yeah, fair point. It does seem pretty bull-headed to just close the thread without any indication as to why though. I guess we'll wait until whatever magic thing has to happen before we can have an owners thread and I'll do it then.

I thought that might be it as well though I do see a Zeppelin Owners Club already with plenty of posts that hasn't been shut down. I've messaged Robin for clarification just so I know what the exact rules are in the future instead of having to guess.

Yeah, if that's the case, I get it. It just would be nice to have an explanation is all. Whatever though; water under the bridge!

Wow, this does look incredible! Very cool!

Lots of people! But let's not start that battle on this thread please.

Ah, that would definitely be good reason for them to have closed my thread then. Thanks for letting me know!

From the FAQ on post #1:

Q: If I've already place my order, can I still opt into or out of other options?
A: Yes once your order is made you can change options later.

I'd assume you just need to contact them and let them know.

From the Deeproot site:

Q: Will there be more RAZA's to buy later on?
A: We will never make RAZA again. However, we will round up our production lots; meaning there will be a few extra units available after the run. We will sell those for the real price of $8,000 base price for the Arcade Edition, and $13,000 flat fee for the Xtra Edition. Those real prices reflect the market value of the technology and standard components of the machines, and do not reflect the current discounts provided for start up risk and delays in receiving games.

Unfortunately not as they don't appear to have android support yet.

duly noted.

There is information in the FAQ. The built-in option definitely seems more cost effective than Pinstadium.

It looks like it's one of those big, mylar, number-shaped balloons.

Post 1000! It's the little things.

Why start freaking out just before they're meant to give an update? Makes no sense. Just wait for the mid-May update and then asses. All of the stuff you're bringing up they've already addressed in the last update.

Are you though?

I'm sure Robert is super interested to hear all about this, unlike the rest of us in this thread. Here is a link to the deeproot contact page for your convenience: https://deeprootpinball.com/contact

That's a pretty interesting reaction from someone who doesn't care.

No?

The irony here is just too much. Take a breath.

Those are definitely fair points. I don't disagree that the writing appears to be on the wall at this point however I'm still willing to risk my deposits for the potential reward. If I lose money or end up with a paperweight at the end of the day, I'm ok with that.

The irony here is palpable.

This. Though I'd say pay back the employees first. They didn't sign up thinking they'd losing wages. Plus I've been there before and it sucks. We backers, on the other hand, did sign up knowing we may potentially lose our deposits.

Correct. All backers should have known this going in. If they didn't they must have been living under a rock or are unable to read.

Or call it being an egomaniacal douche.

My comment has nothing to do with RM nor JP. No one is arguing against the fact that they suck. Stop being so insecure and swinging from Ben's nuts. I'm just stating facts.

I haven't said a word to Ben up until now and I've only done so because he's taken his childish, gaslighting behavior to a new level. Being excited that good people have lost money to a crook so you can feel better about yourself is just sad.

Past that, being a troll with an inflated ego and retaliating because people have said mean things to you on a pinball forum are not mutually exclusive.

Oh the irony.

And nothing "happened to me" per se. I knew this was a potential, and likely, outcome. So in the sense of you basically saying, "you played yourself!" you are correct but I was aware of that going in as anyone who takes a gamble should. I do feel bad for anyone that didn't understand that from the start though.

Pending UL cert of course.

Yeah; I should probably change the thread title at this point though I kind of want to leave it for posterity. Maybe I should at least update the first post with information regarding the current state of affairs.

LMAO! Well played, sir.

I mean, you've literally just described what a gamble is and then tried to use that very same definition against itself. It seems to me you do understand the gambling mentality, you just don't want to accept it.

Knowingly throwing money at something that may or may not pan out is not a new concept. To argue that it was so obvious it would 100% never work out is just disingenuous. There was a chance, just a small one. Hence the gamble.

I do agree that if some scammer is sitting there wondering if there are people that play fast and loose with their spare money, they will find plenty of proof here. That said, I don't think this is the thread that will open their eyes to that concept for the first time. Perhaps, at the very least, it will serve as a cautionary tale to others thinking of taking a risk on a new company, RM, or JPop.

There is definitely a level of FOMO and ego involved here. Nothing wrong with that in general. Hell either of those things are like 50% of pinball. For instance when a new machine from Stern or whomever else is announced. Is it more of a sure thing? Of course! But people want in for different reasons. Some to flip, some to say they have it, some to just love and play the game they just purchased, or all of the above. To me this argument is moot.

Regarding being "ride or die": I can't say I was really ever of that mind set though I did see some of that from other preorder people at times so I get it. For me, I put down my deposit and moved on with my life after the early excitement wore off.

Good to know!

Thread title updated. Will add a warning at the top of the first post later today so it's clear how things have turned out.