Quoted from wrb1977:
10% deposit on Arcade Edition
20% deposit on Xtra Edition
(both are non-refundable)
And the deposit is only on the cost of the machine and any options selected.
Also, there's this:
While not a true refund, it's better than most have so far represented the case to be.
As one of the recipients of the deeproot Goodwill benefits, I can tell you that your store credit automatically appears at the top of the screen when you're viewing what is in your cart. Later, when you're making your payment you then have the option to use all or any portion of your store credit towards the order you are placing. Easy peasy.
Tell ya what, in hindsight it is true that haters gotta hate - literally because they get off on it, and I don't think it matters if they even get a reaction.
But, I will say this -- deeproot has definitely generated goodwill with the way they've tried to address those unfortunates such as myself who lost a ton of money with Zidware. Why the Pinside community isn't celebrating their actions on this front more is beyond me. I guess I'll just wait until I have a pair of NIB machines staring me in the face, and then see what the community has to say about it.
RAZA order(s) #100195 and #100198