Quoted from Gexchange:About an hour ago I got to send the best email Ive gotten to send in a week! Game Exchange is replacing the Metallica Pro. New one will ship tomorrow. Will deal with the freight company and eat the loss. Can't let the OP's first NIB purchase be crappy now can we!
JJ
Might want to call him, since he didn't get your other email...
In any case, BRAVO!!!