Quoted from iceman44:That sucks, hopefully you noted the damage with the shipping company before they left. In a situation like that you should NOT sign off on accepting delivery and make them take it back.
Your distributor should fix that and make it right.
Correct. Also, depending on how far the game shipped, it may have cross-docked a few times before final delivery. It is not common for an asset based transport company to deliver direct in the same truck.
Good luck, I would raise hell.