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Question about Sterns purchased on Amazon

By viper001

1 year ago

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41 posts
26 Pinsiders participating
Latest reply 1 year ago by RyanStl
Topic is favorited by 7 Pinsiders

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#1 1 year ago

KAW

So I just made my first NIB purchase since I bought Ballyhoo back in 1931, picked up a Godzilla Premium off of, of all things, Amazon.com. Transaction went amazingly smooth and I have zero complaints and zero issues with my new game. So this question does not constitute an immediate need, but, if I were to have a problem inside the warranty period am I going straight to Stern, or is Amazon reselling through a know pinball distributor? If they are there was no indication of that in any of the paperwork I received, machine drop shipped straight from Stern. Maybe Amazon is actually the distributor?? If so does anyone have Jeff Bezo's phone number so I can call if I have a problem?

Also I hope I won't generate any hate with this thread for being "anti-distributor" or anything. Nothing is further from the truth, I had my name on at least 3 wait lists and this just came up before any of them could get me a game. It's not like there are any NIB pinball machines desperate to find buyers nowadays. So that said, while I will always say "support your local distributor" my transaction and delivery experience with Amazon was very satisfactory. It was especially funny to see my echo devices pulsing and giving the notification "One new item has arrived from Amazon, pinball machine has arrived" or something to that effect.

#2 1 year ago

EJS

Pinball Outpost

11y 223K 14,861 1

Interested in seeing the responses on this. One of my customers at work (not pinball related) purchased a game for his spouse and deliberately bought from Amazon to take advantage of the warranty availability.

#3 1 year ago

DMB

PismoArcade

Pinside+ Frequent

St. George, UT

12y 143K 4,103 3 134

You bought a Ballyhoo in 1931?

Bravo, Sir. You have got to be the longest collector on Pinside.

#4 1 year ago

???

JethroP

Pinside+ Frequent

6y 101K 3,133 9 14 1

OP
Quoted from viper001:
If so does anyone have Jeff Bezo's phone number so I can call if I have a problem?

Screen Shot 2022-07-16 at 2.03.38 PM.png

#5 1 year ago

SMD

stevevt

The Pinball Co-op

South Burlington, VT

11y 137K 2,690 1

Who was the seller listed as on the Amazon listing page? If it was Stern Pinball, you go directly to them for warranty support. If it's Amazon, I don't know -- but I'd suggest starting with Stern when you have a question or problem.

#6 1 year ago

???

ticktockman

Pinside member

Austin, TX

3y 38,050 273 2

I still remember when Amazon was loaded up with Stranger Things Premiums for $7800 because they couldn’t give them away at that point.

How much things have changed in two years.

#7 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from stevevt:
Who was the seller listed as on the Amazon listing page? If it was Stern Pinball, you go directly to them for warranty support. If it's Amazon, I don't know -- but I'd suggest starting with Stern when you have a question or problem.

It's just listed as "Stern Pinball Store", so I guess maybe I did just buy directly from Amazon. The checkout process was different than a normal item in that they presented you with available delivery dates and you got to pick. I picked last Friday between 9AM and 12PM and they missed the end of the delivery window by about 45 minutes but no big deal, and the delivery guy had already called me twice to let me know where he was. They delivered with a pallet jack all the way into my garage and the box was in perfect condition so I felt comfortable accepting it. My game was built June 22 and I bought it maybe 2 weeks ago.

#8 1 year ago

ERB

C0untDeM0net

Pinside member

5y 77,550 1,807 11

I bought a Munsters machine off amazon back in 2019. I've had to get some parts for it and I emailed stern on the support page and included the serial number. They have helped me out without issue with no distributor involved.

That said I do believe there are distributers involved. I've seen Gameroom Goodies (listed as seller), QUALITY TABLEGAMES (listed as seller), and Kinney Billiards and Games (listed as seller) respond to questions on the ads. They also list ‎Stern Pinball [DROPSHIP] for manufacturer. It's possible stern created the entries and as distributors have inventory to list on amazon they can use the existing listings. FWIW I believe mine was purchased from Gameroom Goodies.

#9 1 year ago

STK

flynnibus

Pinside+ Frequent

11y 134K 13,234

OP
Quoted from viper001:
It's just listed as "Stern Pinball Store", so I guess maybe I did just buy directly from Amazon. The checkout process was different than a normal item in that they presented you with available delivery dates and you got to pick. I picked last Friday between 9AM and 12PM and they missed the end of the delivery window by about 45 minutes but no big deal, and the delivery guy had already called me twice to let me know where he was. They delivered with a pallet jack all the way into my garage and the box was in perfect condition so I felt comfortable accepting it. My game was built June 22 and I bought it maybe 2 weeks ago.

That's the common amazon process for any of their freight delivered stuff. Certain TVs or appliance kind of stuff is handled the same way.

#10 1 year ago

Oneangrymo

Pinside+ Pro!

6y 135K 4,270 32

the best is when they had JJP, WOZ RR for like 8k or something at the time, wish I had acted on it with 12 months no interest.

#11 1 year ago

???

Williampinball

Pinside+ Frequent

Collingwood, ON

11y 64,550 4,006 1

I would say if u needs parts or if anything goes bad with it Stern should help u out

#12 1 year ago

JDD

jackd104

Pinside+ Frequent

11y 101K 3,898 11 14 2

Op. Are you like 110 years old?

#13 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from jackd104:
Op. Are you like 110 years old?

I was just being a little funny, sometimes tough to convey in text. Among my pinball friends I'm the guy that never turns over his collection as I've owned most of my games for 20 or more years. I also don't tend to buy new games, most of mine now were bought at coin op auctions back in the 90's and 2000's when there were still deals to be had at those. Godzilla is actually IS my second NIB purchase, my first was TSPP back in 2003. I can attest there has been a tad bit of inflation on pinball prices since then, I think I only paid $3200 for Simpsons.

All of that said I have to say GZ has really opened my eyes with how awesome the new games are, we have been playing this thing pretty much nonstop since we set it up on Friday. My daughter came down yesterday and couldn't keep her hands off of it and was quite happy to leave with her name on the Grand Champion score. We have also fully embraced Connect but I think I agree with the poster above that advised not to stick the included sticker on the game, I will likely just post a QR sign someplace away from the game itself for folks to be able to scan. I may just cut the chunk of cardboard from the shipping box that had the code before we throw the box away and use that. I'm also leaving the sticker that came with the game on the backbox.

Thanks to everyone that posted helpful info in this thread!

#14 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from Oneangrymo:
the best is when they had JJP, WOZ RR for like 8k or something at the time, wish I had acted on it with 12 months no interest.

I went with 18 months no interest which was a nice deal. My buddy that bought one the same way took the points instead, both seem to be nice incentives to buy through Amazon if you have their card.

#15 1 year ago

JRP

jp1985

Pinside member

6y 84,300 933 5 61

OP
Quoted from viper001:
I went with 18 months no interest which was a nice deal. My buddy that bought one the same way took the points instead, both seem to be nice incentives to buy through Amazon if you have their card.

Will that Amazon Prime Store card work for 5% back?

#16 1 year ago

DAV

DaveH

Pinside+ Frequent

Boston, MA

11y 121K 7,881 21 13

OP
Quoted from viper001:
All of that said I have to say GZ has really opened my eyes with how awesome the new games are,

No, it has opened you’re eyes to how good GZ is. Be really careful assuming they are all the good. Every few years Stern puts out an amazing game. That just happens to be the one you bought.

#17 1 year ago

ERB

C0untDeM0net

Pinside member

5y 77,550 1,807 11

Quoted from jp1985:
Will that Amazon Prime Store card work for 5% back?

For my purchase I went with the cash back

#18 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from jp1985:
Will that Amazon Prime Store card work for 5% back?

Yes, but you can't stack the 18 months with it. It's either or deal.

#19 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from DaveH:
No, it has opened you’re eyes to how good GZ is. Be really careful assuming they are all the good. Every few years Stern puts out an amazing game. That just happens to be the one you bought.

You just hit the nail on the head. For anything I buy I have to sell to both make room and finance the new purchase. So it becomes a real dilemma for me. "I could sell my TZ and it would pay for (insert a random new game here that after the initial hype turned out to be only so-so after all)" and I think I would really regret it. However the 3 games I sold for GZ I think I made the right decision even though I will miss all of them. But then this did turn out so well it makes me want to keep going. I just don't see me being a pre-order guy, a game needs to prove itself before I'm buying.

#20 1 year ago

JDA

skink91

Pinside member

9y 108K 3,304 31

Is anyone able to see any available pins on Amazon? When searching no real “full-size” pins show up. I was able to find my way to a “Stern Store” but nothing is shown as anything but No Longer Available…

#21 1 year ago

FSJ

Fsdre

Pinside member

Allen Park, MI

11y 55,300 328 10

Quoted from skink91:
Is anyone able to see any available pins on Amazon? When searching no real “full-size” pins show up. I was able to find my way to a “Stern Store” but nothing is shown as anything but No Longer Available…

Nothing, guessing they are out of stock

#22 1 year ago

WLC

BMore-Pinball

Pinside member

12y 122K 4,985 33

OP
Quoted from viper001:
It's just listed as "Stern Pinball Store", so I guess maybe I did just buy directly from Amazon. The checkout process was different than a normal item in that they presented you with available delivery dates and you got to pick. I picked last Friday between 9AM and 12PM and they missed the end of the delivery window by about 45 minutes but no big deal, and the delivery guy had already called me twice to let me know where he was. They delivered with a pallet jack all the way into my garage and the box was in perfect condition so I felt comfortable accepting it. My game was built June 22 and I bought it maybe 2 weeks ago.

sounds like maybe stern is selling direct on amazon?

#23 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from skink91:
Is anyone able to see any available pins on Amazon? When searching no real “full-size” pins show up. I was able to find my way to a “Stern Store” but nothing is shown as anything but No Longer Available…

When they have some they are gone pretty quickly. When I snagged my GZ there were still some Deadpools available but those are long gone several weeks ago.

1 week later

#24 1 year ago

GLX

galaxian

Pinside+ Frequent

10y 65,050 661 11

How much did amazon charge for the pinball?

#25 1 year ago

KAW

viper001

Pinside+ Frequent

11y 73,650 962 15

Quoted from galaxian:
How much did amazon charge for the pinball?

MSRP + tax but with free shipping to my garage. Not the cheapest deal out there but far from the worst.

1 week later

#26 1 year ago

JMG

honkbahh

Pinside+ Frequent

Bay Area, CA

4y 45,550 237 9 2

Godzilla premium back in stock at amazon

#27 1 year ago

PAJ

DarthPaul

Pinside+ Frequent

4y 59,900 433

Quoted from honkbahh:
Godzilla premium back in stock at amazon

Not seeing that but I do see the Mandalorian pro.

#28 1 year ago

JDD

jackd104

Pinside+ Frequent

11y 101K 3,898 11 14 2

Quoted from DarthPaul:
Not seeing that but I do see the Mandalorian pro.

I saw it last night but gone now. I really had to resist temptation. A couple clicks and Godzilla appears!

#29 1 year ago

PWT

michiganpinball

Michigan Pinball

Chelsea, MI

12y 58,150 958 2

Stern will send a tech out if necessary I believe. I've done a few Stern warranty direct repairs in my area.

2 months later

#30 1 year ago

SSC

avspin

Pinside+ Pro!

Reno, NV

19y 81,400 561 7 6

Stern just put up a Star Wars Premium, Rush Premium & Pro on amazon if anyone is interested. Free shipping and get 5% back with their card. But, you have to pay tax.

#31 1 year ago

TOM

Thomas3184

Pinside member

Folsom, CA

3y 47,550 472 5 27

Quoted from avspin:
Stern just put up a Star Wars Premium, Rush Premium & Pro on amazon if anyone is interested. Free shipping and get 5% back with their card. But, you have to pay tax.

Woah, old star wars premium without IC is 7500 still?

#32 1 year ago

FSJ

Fsdre

Pinside member

Allen Park, MI

11y 55,300 328 10

Star Wars premium is gone

2 weeks later

#33 1 year ago

???

Yoko2una

Pinside+ Frequent

9y 125K 4,330

Quoted from Fsdre:
Star Wars premium is gone

I didn't want to jinx it, but I was the one who bought it. With the transit time of a few weeks and the fact this was too good to be true, I kept my mouth shut. It just showed up, and although the listing was in the old format w/o any mention of IC, it came with it! I thought this was going to be a dusty closeout from the back of the warehouse or have forklift holes right in the middle. Instead it's the best looking NIB box I've received.

Fingers crossed it looks as good inside.

SW Prem (resized).jpg

BA67A07E-33A2-43A2-9509-B842E7E21A00 (resized).jpeg

#34 1 year ago

TOM

Thomas3184

Pinside member

Folsom, CA

3y 47,550 472 5 27

Quoted from Yoko2una:
I didn't want to jinx it, but I was the one who bought it. With the transit time of a few weeks and the fact this was too good to be true, I kept my mouth shut. It just showed up, and although the listing was in the old format w/o any mention of IC, it came with it! I thought this was going to be a dusty closeout from the back of the warehouse or have forklift holes right in the middle. Instead it's the best looking NIB box I've received.
Fingers crossed it looks as good inside.
[quoted image]
[quoted image]

Awesome deal.

#35 1 year ago

???

Mike_J

Pinside member

13y 99,550 5,400 58

Quoted from Yoko2una:I didn't want to jinx it, but I was the one who bought it. With the transit time of a few weeks and the fact this was too good to be true, I kept my mouth shut. It just showed up, and although the listing was in the old format w/o any mention of IC, it came with it! I thought this was going to be a dusty closeout from the back of the warehouse or have forklift holes right in the middle. Instead it's the best looking NIB box I've received.
Fingers crossed it looks as good inside.
[quoted image]
[quoted image]

I’ve order a few games through Amazon and the box and game always arrive in perfect condition.

#36 1 year ago

JJN

Zartan

Pinside+ Frequent

3y 100K 1,767

Wow!

#37 1 year ago

RAP

RyanStl

Pinside member

Fenton, MO

9y 134K 12,063 1 108

I have to admit, a couple times I almost added one to cart after a few beers. Should have bought that DP when it first came out. I'm kicking myself

#38 1 year ago

???

Yoko2una

Pinside+ Frequent

9y 125K 4,330

Quoted from RyanStl:
I have to admit, a couple times I almost added one to cart after a few beers. Should have bought that DP when it first came out. I'm kicking myself

My SW Prem was the morning after a few beers… where I cursed out the Pro that night before. I saw the SW Prem on Amazon and double taked, asked my collector friend if I was about to impulse purchase a game I find annoying while in a haze. Once we both determined the ad was real, I pulled the trigger. FWIW, I really like the Prem so far, but I’m also dialing it in the way I like it. So far no regrets. Best hangover purchase ever.

#39 1 year ago

RAP

RyanStl

Pinside member

Fenton, MO

9y 134K 12,063 1 108

Quoted from Yoko2una:
My SW Prem was the morning after a few beers… where I cursed out the Pro that night before. I saw the SW Prem on Amazon and double taked, asked my collector friend if I was about to impulse purchase a game I find annoying while in a haze. Once we both determined the ad was real, I pulled the trigger. FWIW, I really like the Prem so far, but I’m also dialing it in the way I like it. So far no regrets. Best hangover purchase ever.

Amazon or any online retail option can be dangerous.

#40 1 year ago

???

Yoko2una

Pinside+ Frequent

9y 125K 4,330

Quoted from RyanStl:
Amazon or any online retail option can be dangerous.

Yup. But we verified it was listed from Stern’s official Amazon page where they sell direct to consumer. Same page you can get a Rush Pro/Prem right now.

So yeah, our antennae were up, but 10min later when we both combed through it, it was crystal clear Stern either made a typo, or posted a great game at the cheapest NIB price around, and it thankfully was the latter. And with Amazon, either I was getting my money refunded if something went awry or a SW Prem was showing up at my door at a steal. Again, the latter.

#41 1 year ago

RAP

RyanStl

Pinside member

Fenton, MO

9y 134K 12,063 1 108

Quoted from Yoko2una:
Yup. But we verified it was listed from Stern’s official Amazon page where they sell direct to consumer. Same page you can get a Rush Pro/Prem right now.
So yeah, our antennae were up, but 10min later when we both combed through it, it was crystal clear Stern either made a typo, or posted a great game at the cheapest NIB price around, and it thankfully was the latter. And with Amazon, either I was getting my money refunded if something went awry or a SW Prem was showing up at my door at a steal. Again, the latter.

I meant dangerous for the wallet after a having some beers. All it takes is a CC and couple clicks of button.

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