When I have emailed or called during business hours they have gotten right back to me. Try Cointaker and Pinball Refinery.

Might help to add the title you are looking for and link the game title on the above left.

Trent from tilt .

OP: I have had the same types of experience trying to hand over my money as you. They won't return calls or emails for days, if ever. Business must be great that they can just take their sweet time answering calls from people wanting to hand over 7k+ for a machine. I will say that Gio at Pinball refinery answered all my emails promptly and even though they are further away from me I will be giving all my NIB business to them just because of the way they have treated me. I will not do any business with my local distributors any more!

Well, if you are having a hard time trying to get a hold of them to buy it...one would have to think, what will happen if I need warranty work. I personally would want to deal with a dealer who is available to me before and after the sale.

If it were me, I'd wait until another really nice one comes up from a pinsider to buy that one. I've seen several low play HUO's that are great deals and like "Nib".

With so many new pins coming out there will be a ton of these and everything else available. You go Nib and you way overpay imo.

If you have waited more than two days for a response I would move onto another distributor. To your point, you should not have to follow-up and try to give someone your money! I would go to another dist and see what happens. Once you buy a machine I would send an email to the other dist, the ones that didnt respond, and tastefully advise them that you tried to do business with them but wound up purchasing from someone else due to the lack of response from them. Again, do this tastefully as I would think any owner of a business would want to know why they last a potential sale.

I've had the same problem with my local distributors over the years...calls, emails - never returned. Even walked in with cash to buy an NIB game and they made it seem like it was a total hassle for them to do business with me. It is true that I am not a local operator and won't be buying every new game that comes out, but their actions/attitudes caused me to go elsewhere for my needs for years (and pretty much everyone I have talked to in the area has had a a similar experience). I hope to try to build a relationship with them through our local pinball league so that we can all benefit...but not holding my breath on that either.

I try and Respond within an hour. And most of the time I achieve this.. I find If I don't reply quickly that I get such a large volume of emails it can get missed. I my Email, PM's all go right to my blackberry for reply (yes I still have a blackberry)

JJ

I can confirm this. JJ has been great.

Phone works best. Cointaker is who I buy from, they answer the phone and have good prices but others are great too.

Don't count on pinside PM to get to them, or don't expect them to call you, just get on the phone and you can compare prices.

Never any problem with Cointaker or Trent at Tilt

I recommend giving Michael Pupo a call, he was above and beyond helpful, and I will def be giving him my future business .
610.375.6480 business

[email protected]

Although I have never bought a machine from a dealer, every time I've asked JJ @ GEX, for a price quote, he has always answered me within minutes. So 2 thumbs up for JJ. He's a Great guy too.