I have made several orders with Mike at MAD-amusements over the years with no problems. 3 weeks ago I orded a new ramp for my Theater of Magic. After a couple days hadn't received a tracking number, I decided to email Mike, because I too had read about problems people were having. Mike called me the following afternoon and let me know the package would go out the following day (I guess the awkward size of the ramp needed a box he was out of). Mike sounded concerned, and I received my item 3 days later. I'm sorry that people oversees have been having so much difficulty.