Quoted from rosh:I guess maybe I am 'defending' him, because I feel their is a little bit of a lynch mob going on. Kevin has probably spent more time driving, and talking to folks at shows, over the last month, then he has working on the machine and getting production going (or making a video). Maybe that is the not the right use of his time, maybe it is, again, you can't make everyone happy.
And while not a defense on the delay in the video, I will say it took me four months to finally shoot a short one of my game after I had promised it to several people -- just never seemed to be the priority (vs working on the code) -- and in my case it did not matter if it was great quality or not. (If you are totally bored you can see the crappy video here if you would like https://www.youtube.com/edit?o=U&video_id=OH5W_j7T1wg)
I also think that to some degree the issues that have come up at shows, have been somewhat blown out of proportion. For example, 'The machine was down half a day at Louisville' -- when its was 20 minutes due to a blown fuse (and after that was revealed, no one contradicted it). Someone said 'the game was not up until after noon on Saturday at MGC', when I know I was playing the game well before noon.
When I talked with Kevin at MGC, I made a comment about the thread on Pinside. He indicated he has been way to busy to be spending time on pinside, which is why I then posted a short video of game play that I shot at MGC.
A few days ago Kevin replied to a bunch of the comments/issues on this thread and has indicated he is working on some things, including a video. So while his communication has been less frequent that desired, he has not been totally absent. In addition, those that have talked to him at shows, have reported back what they have heard from him. He also did that long video interview at Louisville -- so again, not a total blackout in communication, and certainly as much, if not more, than we see from other manufacturers, who have larger staffs that could do more of it.
And as far as feedback from the shows, not everyone is going to love the machine and the game play, just like every other pin. Lets be honest, much of the feedback is totally conflicting 'the game is slow', the 'game is fast', 'the game is easy', 'the game is hard', 'the middle targets suck', 'the middle targets do what they are supposed to'.
If folks feel they don't want to pay the next installment without a video, then they have ever right to tell Kevin that is a requirement for them.